Operations Specialist (They/She/He) Lazio

Operations Specialist (They/She/He)
Roma
Lazio, Lazio

About Glovo**:

We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.

With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture.

We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**YOUR WORK-LIFE OPPORTUNITY**:

For our Operations department, in the Supply Operations division, we are looking for someone who will be responsible for the development, maintenance and optimization of our courier fleet.

**BE A PART OF A TEAM WHERE YOU WILL**:

- Support couriers with possible queries and FAQs, both through back office (phone calls) and front office activities at the Glover Center

- Analyze fleet's progress and develop reports to track and create improvements

- Always be open to proactively listening to the courier's feedback, gathering insights about platform functionalities, competitors, frequent issues and any possible improvement pool.

- Support Operations Manager with fleets reports and metrics about the operation

- Uploading new Couriers (Glovers) in our system, with its required documentation and information

**YOU HAVE**:

- A degree in Economics, Statistics, Management Engineering or similar disciplines is preferred

- Proficient Excel and Google Sheets knowledge

- 1-2 years of experience in operations management or similar fields

- Great people skills, and leadership skills

- You will be the person of reference for our Glovers Fleet :)

- Really good communications skills and customer service skills.

- Really good analytical skills

- Detail-orientated, proactive and really organized.

**Experience our Glovo Life benefits**:

- Enticing equity plan (if applicable)- Top-notch private health insurance- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!- Discounted gym memberships- Flexible time off (take the time you need) and hybrid working model (own your time)- Enhanced parental leave including nursery support!- Online therapy and wellbeing benefit- External learning budget

**What you'll find when working at Glovo**:

- Gas: Driven to deliver quality results quickly

- Good Vibes: Bring positivity and communicate openly

- Stay Humble: Self-aware and open to learning

- Care: Uplift people and the planet

- Glownership: Act as proud owners

- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

Wanna take a peek into what it's like to work at Glovo?

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