Operations Support Coordinator (Global Sporting Event) - Italian/English Speaking Milano

Operations Support Coordinator (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

Operations Support Coordinator (Global Sporting Event) - Italian/English Speaking (Contract)DescriptionTo support and lead in the planning, preparation and management of the operations support centre for iLUKA on the lead up and during a global sporting event in Milan.

This role is a contract role to start in June 2025 and end in March 2026.

Key Responsibilities To support operational leads and ensure deadlines are met (to create and monitor a timeline with the main deliverables)Assist the Senior Management Team in organizing the events (transport, accommodation, additional functions, equipment etc. )To own and update a white paper status spreadsheetTo assist in the planning of security framework both for the clients and for iLUKATo act as the key channel between operational teams and client services teams, ensuring a strategic "big picture" view is taken across all deliverables and programmesBoard meeting reports: to consolidate into a report info to be provided by the client services teams on the status of their programmesBe the main contact in the production of the event time Operations Manual websiteTo work closely with the Operations Director and operations leadsTo help identify gaps and roadblocks to best in class deliveryEscalating for assistance when needed and sharing incidents as key learnings for continuous improvementTo ensure resources are sensibly aligned across multiple programmesTo ensure any operational changes are properly communicated and understood by all partiesTo act as "Ops point person" for client services teamsTo assist the Senior Management Team in ensuring process efficiencies and procedure complianceSet up and participate in the daily OSC meetingsFollow up on deadlines and commitments of operational departmentsObserver/Support role in team trainingKeeper of database with contact info for ops team during games time. "Plan B" ownership and execution policies and proceduresConsolidate final function reports into one documentTransfer of knowledge document for next eventThis is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise Fluent in Italian and EnglishPrevious multi-event operations experience a requirementExcellent Communication Skills and an eye for detailAdvanced IT Skills, Excel, Word, PowerPoint, OfficeExperience in writing operational and training manualsExperience in the development and delivery of Training Leadership SkillsAttributes ConfidentialHigh energy, comfortable working potentially long hours in a demanding but rewarding and friendly environmentWilling to roll sleeves up and get involvedPassionate about sport, hospitality and deliveryAble to work in a calm, kind and professional manner in a pressured environmentAbility to prioritise a demanding workload

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