Operations Trainer - Italy & Croatia Bardi

Operations Trainer - Italy & Croatia
Bardi
Emilia Romagna, Bardi

ECG is the number 1 in the Outdoor Accommodation sector!

Why join us?

- 5, 000 job opportunities per year, guaranteed by recognized brands in the camping sector (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS, . . . ),

- + 400 different destinations in the most beautiful 4 and 5 star campsites in Europe,

- 3 million customers welcomed annually in our facilities.

ECG is a unique professional experience, which evolves in a multicultural environment, at seaside, at the lake, in the mountains. . . there is definitely a way to be together!

**The role**:

We are looking for our future **Operations Trainer for Italy and Croatia**.

Reporting directly to the Training Manager, you will be responsible for providing training sessions both on-site and online and support our partner campsite teams to ensure high-quality customer service, compliance with standards, skill development, and contribute to the creation of educational and informative contents.

**Main responsibilities**:

Onsite and online training

- Be responsible for training our operation teams about internal procedures, tools (booking software, inventory management, etc. )

and quality standards directly in our partner campsites all around Italy and Croatia.

- Analyse the training needs in collaboration with the operation managers and be able to organise and lead theoretical and practical training sessions tailored to the specific necessities of each campsite.

- Create and develop onsite and online training materials: technical guides, video tutorials, online training modules and other needed contents to facilitate the learning process.

- Nurture a customer-oriented culture in all our operation teams and recommend specific techniques for dealing with conflicts, communication and team building problems.

Skills monitoring and evaluation

- Regularly evaluate team performance and prepare training reports for management.

- Implement continuous training plans and assessments to ensure the evolution of staff skills.

- Be comfortable with dashboards analysis and create proper recommendations from them.

Innovation

- Be proactive in developing new training methods or implement new technologies to guarantee a continuous development of the internal training process.

- Stay updated on tourism sector trends to adapt training programs to guest expectations.

**Type of Contract**:

- 1 Year Fixed-term contract with subsequent transition to Permanent

**Requirements**:

- A Bachelor degree in Education sciences or a previous experience in training and coaching roles

- 1/2 years of experience as a Trainer in multinational companies.

- ** Willingness to travel all around Italy and Croatia

- ** Proficiency in multimedia content creation and LMS platforms (Canva, Adobe Suite, video editing software, e-learning platforms).

- Valid driving licence (Patente B)

- Fluent in written and spoken English (at least B2 level)

- Previous experience in training in the tourism industry would be appreciated