Ops Investment Banking Associate Milano

Ops Investment Banking Associate
Milano
Lombardia, Milano

Excited to grow your career?

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers.

We are more than 121, 000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

**About the job**:

**Job Description Summary

The successful applicant will be responsible for providing technical assistance to various end-users, including answering questions, consulting or resolving systems issues via telephone, remote connectivity, and in person.

The role will be acting as the first point of contact for clients, providing immediate advice and resolution via troubleshooting and configuration updates.

From logging a ticket, you will be the ticket lead, responsible for providing a solution, liaising with other engineers and Third Parties as required, and following up with the client to ensure that they're satisfied with the service.

- Assist end-users by providing Tier 1 and Tier 2 technical support to raise queries professionally while maintaining a high level of customer service and working with Tier 3 engineers effectively.

- Take ownership of all technical queries, ensuring that they are resolved within accordance with SLAs.

- Manage ticket queue, ensuring that all open tickets are up to date with relevant troubleshooting steps and current ticket status.

- Maintain systems, install new units and make modifications to the infrastructure hardware as required and in collaboration with the Head Office departments.

- Provide clients with advice and support on system improvements and benefits.

- Assist with the design & implementation of Head Office and Local projects.

- Manage relationships with external hardware and software suppliers, including handling orders, repairs, setups, and updates.

**Qualifications**:

- Solid understanding of Microsoft operating systems - W10 upwards.

- Solid technical desktop support experience, within a financial services organization (Trading/Broking Floor).

- Provide mobile support for iPhones, Androids, and iPads, Administration through Ivanti.

- Office 365 particularly MS Excel.

- Experience with Market Data Systems, such as Bloomberg, LSEG, ICE etc.

- Experience with Audio and Video Conferencing technologies (eg Cisco/Webex/MS Teams/Meet).

- Understanding of TCP/IP, DNS and Internetworking Technology.

Familiarity with ITSM and IT Governance principles.

**Language**:

- Italian Fluent.

- Spanish/English Nice to have.

**Soft skills**:

- Ability to identify, manage and resolve issues in a timely manner.

- Respond to end users requests effectively and communicate with them at all times.

- Ability to work independently and as part of a team.

- Excellent problem solving skills.

- Professional approach, proactiveness, good organization and time management.

- Strong communication and interpersonal skills.

- Ability to manage multiple tasks and priorities.

- Ability to identify and take care of the details that matter.

- Reliable, honest, and transparent.

- Ability to work under pressure in a fast paced environment whilst remaining calm

**Skills**:

Customer Targeting, Empathy, Ethics, Innovation, Proactive Thinking