Ops Spec: Network Engineer PALERMO

Ops Spec: Network Engineer
Palermo
Sicilia, PALERMO

Business Unit: Converged Communications

Department: Networks Solutions: Tier 3 Support

Reports To: Manager: Service Operations (Financial), Manager: Workflow and SIM Office, Manager Network Service Operations

Job Grade:

Core Description: Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX's standards, as well as supervising direct reports.

Key Deliverables / Primary Functions:

Manage change, constantly reviewing design and responding to optimisation changes.

Monitor and control the network to ensure its day-to-day stability.

Manage problems and assist with support functions.

Contribute to the research and assessment of new technologies as well as customer needs.

Monitor service levels and contribute to the development of standards and specifications.

Test systems and keep records of technical details on network design, implementation plans and capital projects.

Support users and support staff.

Attend to IMACD's (Installation, Modification, Addition, Change, Delete).

Provide network administration and support.

Integrate systems.

Core Functional Skills & Capabilities:

Customer Service

ICT Knowledge

Process Orientation

Result Orientation

Infrastructure Development & Support

Core Behavioural Competencies:

Adhering to principles and values

Culture Match

Applying expertise & Technology

Coping with pressures & setbacks

Delivering Results & Meeting customer expectations

Following instructions & procedures

Working with people

Minimum Qualifications:

NQF 6: 3 year Degree / Diploma / National Diploma

OR NQF 4: Grade 12

Additional Education - Preferred / Advantage:

Experience: 3 years' experience or Grade 12 & 5 years' experience

Certifications:

CCIE (Cisco Certified Internetworking Expert)

ITIL

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control: Span of Control 1-0

Special Requirements / Employment Condition: Drivers Licence and Reliable Vehicle - both required

Workplace / Physical Requirements: Full-time Client Based Position

Billable:

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