Order Handling Specialist - Fixed Term Contract Sesto San Giovanni

Order Handling Specialist - Fixed Term Contract
Sesto San Giovanni
Lombardia, Sesto San Giovanni

Order Handling Specialist - Fixed term contract**:

**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

**:

The Customer Support Specialist is the first point of contact for Installation Products customers and business partners of the ELIP in Italy and overseas.

In this role and using your customer service skills and knowledge, you will aid the Sales and Marketing team by reacting to customer inquiries.

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.

- Monitoring the status of orders.

- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.

- Ensuring a positive customer experience by giving them regular updates and clarification.

- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- A master's degree in Economy, Management Engineering.

- Knowledge of SAP, MS office.

- Knowledge of principles and practices in customer service.

- Strong written and spoken communication skills both in Italian and English language.

- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.

- A collaborative, solution-focused approach, and strong written and spoken communication skills.

**More about us**: