Order Management Specialist, Province Of Treviso Ne

Order Management Specialist, Province Of Treviso
Ne
Liguria, Ne

Order Management Specialist, Province of Treviso

Client:Applied Materials

Location:Province of Treviso, Italy

Job Category:Other

EU work permit required:Yes

Job Reference:72d0343a3311

Job Views:14

Posted:02. 03. 2025

Expiry Date:16. 04. 2025

Job Description:Job Summary You will be responsible for the successful management of customer accounts for spare part contracts and repairs.

You will ensure timely completion of all activities related to spares contracts, accurate billing, and reconciliation.

You work on a regular basis with local Operations (Applied Materials customer service), Customer, Order fulfillment, Customer service representatives, Planning, Purchasing, Marketing, Logistics, Finance, and Sales.

Key Responsibilities Order Management: Customer and Contract repair support Consignment management Backlog management Critical orders & Downs follow-up Invoice & billing queries Customer ERP data integrity alignment Customer pricing data alignment Customer and Account team support: Frontline primary contact to customers regarding Spares operational issues and escalation management Pre-Sales support Publishing reports Managing escalations from internal customers (Account team) Follow-up of KPIs to meet customer requirements Attend meetings to address any customer-specific issues or support process standardization discussions.

Always ensure consistent adherence to documented processes.

Billing: Manage billing for FPM and customer accounts.

Ensure all billing and reconciliation tasks between Applied Materials and customer are completed on time (monthly + weekly pre-reconciliation).

Ensure Ship Not Billed activity/billing aging is minimized.

If discrepancies are discovered, you will be responsible for working with relevant internal/external parties to resolve.

Responsible for managing and resolving customer inquiries/disputes in collaboration with local Customer service and Sales teams.

Inventory Management: Ensure 100% alignment between customer and Applied Materials system Quarterly Book to Book and Yearly Physical inventory.

Reverse Logistics: Process all reverse supply chain and failure analysis.

Your Profile: Commercial Education, Bachelor or Master degree with minimum 5 years working experience in customer service Fluent in both French and English; an additional language would be a plus Strong customer focus, empathy, active listening, and patience to build positive relationships with customers Strong communication skills, curiosity, team spirit, analytical and problem-solving skills, and rigor Good analytical skills Knowledge of supply chain processes and overall spares & services business processes would be appreciated.

Semiconductor experience is a plus Project management experience is a plus SAP/CRM experience is a plus TECHNICAL COMPETENCIES: Knowledge of computer and Microsoft Office products Good Excel knowledge (Pivots, VLOOKUPs, Charts, etc. )

MS Outlook MS PowerPoint SAP Qualifications: Education: Associate's Degree

Years of Experience: 1 - 2 Years

Work Experience: Additional Information: Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: No

#J-18808-Ljbffr