Order Management Specialist, Province Of Treviso Ne

Order Management Specialist, Province Of Treviso
Ne
Liguria, Ne

Order Management Specialist, Province of Treviso Client:Applied Materials

Location:Province of Treviso, Italy

Job Category:Other

EU work permit required:Yes

Job Reference:72d0343a3311

Job Views:14

Posted:02. 03. 2025

Expiry Date:16. 04. 2025

Job Description:Job Summary You will be responsible for the successful management of customer accounts for spare part contracts and repairs.

You will ensure timely completion of all activities related to spares contracts, accurate billing, and reconciliation.

You work on a regular basis with local Operations (Applied Materials customer service), Customer, Order fulfillment, Customer service representatives, Planning, Purchasing, Marketing, Logistics, Finance, and Sales.

Key Responsibilities Order Management:Customer and Contract repair supportConsignment managementBacklog managementCritical orders & Downs follow-upInvoice & billing queriesCustomer ERP data integrity alignmentCustomer pricing data alignmentCustomer and Account team support:Frontline primary contact to customers regarding Spares operational issues and escalation managementPre-Sales supportPublishing reportsManaging escalations from internal customers (Account team)Follow-up of KPIs to meet customer requirementsAttend meetings to address any customer-specific issues or support process standardization discussions.

Always ensure consistent adherence to documented processes. Billing:Manage billing for FPM and customer accounts.

Ensure all billing and reconciliation tasks between Applied Materials and customer are completed on time (monthly + weekly pre-reconciliation). Ensure Ship Not Billed activity/billing aging is minimized.

If discrepancies are discovered, you will be responsible for working with relevant internal/external parties to resolve. Responsible for managing and resolving customer inquiries/disputes in collaboration with local Customer service and Sales teams. Inventory Management:Ensure 100% alignment between customer and Applied Materials system Quarterly Book to Book and Yearly Physical inventory. Reverse Logistics:Process all reverse supply chain and failure analysis. Your Profile: Commercial Education, Bachelor or Master degree with minimum 5 years working experience in customer serviceFluent in both French and English; an additional language would be a plusStrong customer focus, empathy, active listening, and patience to build positive relationships with customersStrong communication skills, curiosity, team spirit, analytical and problem-solving skills, and rigorGood analytical skillsKnowledge of supply chain processes and overall spares & services business processes would be appreciated. Semiconductor experience is a plusProject management experience is a plusSAP/CRM experience is a plusTECHNICAL COMPETENCIES: Knowledge of computer and Microsoft Office productsGood Excel knowledge (Pivots, VLOOKUPs, Charts, etc.

)MS OutlookMS PowerPointSAPQualifications: Education: Associate's Degree

Years of Experience: 1 - 2 Years

Work Experience: Additional Information: Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: No

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