Order Management Specialist, Treviso Treviso

Order Management Specialist, Treviso
Treviso
Veneto, Treviso

You will be responsible for the successful management of customer accounts for spare part contracts and repairs.

You will ensure timely completion of all activities related to spares contracts, accurate billing, and reconciliation.

You will work regularly with local Operations (Applied Materials customer service), Customers, Order fulfillment, Customer service representatives, Planning, Purchasing, Marketing, Logistics, Finance, and Sales. Key ResponsibilitiesOrder Management:Customer and Contract repair supportConsignment managementCritical orders & Downs follow-upCustomer ERP data integrity alignmentCustomer pricing data alignmentCustomer and Account Team Support:Frontline primary contact to customers regarding Spares operational issues and escalation managementPublishing reportsManaging escalations from internal customers (Account team)Follow-up of KPIs to meet customer requirementsAttend meetings to address customer-specific issues or support process standardization discussions.

Always ensure consistent adherence to documented processes. Manage billing for FPM and customer accounts.

Ensure all billing and reconciliation tasks between Applied Materials and customers are completed on time (monthly + weekly pre-reconciliation). Ensure Ship Not Billed activity/billing aging is minimized.

If discrepancies are discovered, you will be responsible for working with relevant internal/external parties to resolve. Responsible for managing and resolving customer inquiries/disputes in collaboration with the local Customer service team and Sales team. Inventory Management:Ensure 100% alignment between customer and Applied Materials system Quarterly Book to Book and Yearly Physical inventory. Reverse Logistics:Process all reverse supply chain and failure analysis. Your Profile:Commercial Education, Bachelor or Master degree with a minimum of 5 years working experience in customer service. Fluent in both French and English; an additional language would be a plus. Strong customer focus, empathy, active listening, and patience to build positive relationships with customers. Strong communication skills, curiosity, team spirit, analytical and problem-solving skills, and rigor. Good analytical skills. Knowledge of supply chain processes and overall spares & services business processes would be appreciated. Semiconductor experience is a plus. Project management experience is a plus. SAP/CRM experience is a plus. Technical Competencies:Knowledge of computer and Microsoft Office products.

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