Overnight Bell Captain Firenze

Overnight Bell Captain
Firenze
Toscana, Firenze

Job Description As an Overnight Bell Attendant, you will play a key role in ensuring that our guests enjoy a smooth and welcoming experience during the night shift.

Your responsibilities will include providing assistance with luggage, handling guest inquiries, and ensuring the overall comfort and safety of our guests during their stay.

You will be an integral part of delivering personalized and attentive service that exemplifies our commitment to luxury and excellence.

Core Responsibilities Please note that this is not an exhaustive list of everything that needs to be done!

Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members.

Within this, the key responsibilities for this position are: Guest Assistance & Service : Greet and assist guests with their luggage and other needs, ensuring they feel welcomed and valued.

Provide directions, information about the resort, and local recommendations, ensuring that all guest inquiries are handled promptly and professionally.

Efficient Bell Service : Ensure the safe and prompt delivery of guest luggage to and from rooms, including providing assistance with unpacking and storing luggage if necessary.

Handle guest belongings with care and confidentiality.

Operational Efficiency : Oversee the logistics of guest arrivals and departures during overnight hours, ensuring that check-ins and check-outs are completed smoothly.

Monitor guest transportation needs, assisting with taxi services, airport transfers, or shuttle coordination.

Guest Experience Excellence : Anticipate guest needs and provide proactive service during overnight hours.

Ensure that all guests receive personalized, attentive, and memorable service, addressing concerns or requests with grace, professionalism, and a sense of urgency.

Room Preparation & Special Requests : Support the team in preparing rooms for arrivals, ensuring that any special guest requests or amenities are fulfilled prior to check-in.

Coordinate with housekeeping and other departments to ensure that guest rooms meet high standards.

Safety & Security : Maintain a strong awareness of guest safety and security during overnight hours.

Ensure that all hotel procedures are followed, and report any suspicious activity to management.

Monitor the front entrance and lobby area to ensure a secure environment for guests.

Collaboration & Communication : Work closely with other departments, including Guest Services, Housekeeping, and Security, to ensure that guest needs are met during overnight shifts.

Foster positive relationships and contribute to the team dynamic.

Maintaining Cleanliness & Ambiance : Keep the lobby and bell desk areas neat, organized, and welcoming.

Assist with the setup of amenities, such as luggage carts and service areas, to ensure the hotel's atmosphere reflects the luxury standards of the Auberge brand.

Qualifications Previous experience in a customer service or hospitality role, preferably as a bell attendant or similar position in a luxury hotel or resort environment.

Excellent interpersonal skills, with a passion for providing exceptional service and ensuring guest satisfaction.

Strong communication skills, both verbal and written, with the ability to engage guests and team members alike.

A keen eye for detail, organization, and time management skills to ensure smooth and efficient service.

Ability to handle guest requests and concerns with professionalism and tact, even in challenging situations.

A proactive, solutions-oriented attitude with a strong commitment to delivering excellence.

Fluent in English (additional languages are a plus).