Partner Operations Support (They/She/He) Milano

Partner Operations Support (They/She/He)
Milano
Lombardia, Milano

About Glovo**:

We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.

With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture.

We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**Your work-life opportunity**:

As a Partner Operations Support you will be a key representative on the Glovo Operation team helping handle the small partners in the company.

**Be a part of a team where you will**:

- Proactively call the partners providing assistance and understanding their needs

- Support the Partner Ops team in the daily tasks with main focus on partner retention and "educational" calls

- Answer to all enquiries from customers within the same day

- Work alongside and communicate effectively with all other teams involved.

- Bring innovation to and assist in the implement successful processes and automation opportunities

- Give status reports for each task you are involved in

**You have**:

- Preferably experience performing cold calls

- Mother tongue or proficiency in Italian is mandatory, along wit good English skills

- Good knowledge of Google Docs and MS Office, Excel

- Proactive, organized, and detail oriented

- Have good communication skills

- Fast learner, easy to adapt to a fast changing environment and able to work autonomously in a highly demanding environment

**Experience our Glovo Life benefits**:

- Top-notch private health insurance

- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!

- Flexible time off (take the time you need) and hybrid working model (own your time)

- Enhanced parental leave including nursery support!

- Online therapy and wellbeing benefit

- External learning budget

**What you'll find when working at Glovo**:

- Gas: Driven to deliver quality results quickly

- Good Vibes: Bring positivity and communicate openly

- Stay Humble: Self-aware and open to learning

- Care: Uplift people and the planet

- Glownership: Act as proud owners

- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

Wanna take a peek into what it's like to work at Glovo?

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