Partner Operations Support - Top Accounts Milano

Partner Operations Support - Top Accounts
Milano
Lombardia, Milano

About Glovo**:

We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.

With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture.

We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**Your work-life opportunity**:

Glovo is looking for a talented and ambitious Operation specialist for Top Accounts.

In this challenging and rewarding role, you will work closely with our Strategic Account Managers and Top Account Coordinator - in order to manage all the operational aspects of the top accounts.

Are you looking for a challenging experience in one of the fastest growing Startups in Europe?

Do you want to contribute building a product that will disrupt the On demand market?

**Be a part of a team where you will**:

- Manage the operational tasks of each assigned Top Account through regular and impeccable communication. - Be responsible for the Top Accounts operation performances: track and analyze their metrics, follow up and build reports for internal and external stakeholders. - Be the main POC for Operational Support of the Top Accounts responding to all enquiries within the same day, managing competing timelines and prioritizing critical tasks.

Invoicing review, order refunds, menu upselling, negotiation, rider issues, promotion uploading will be part of your daily job. - Daily activity will include understanding Top Accounts need in advance, managing product integrations and ensuring operational excellence through selected KPIs. - You will be also working alongside with all other teams involved, such as Content Ops, Partner Support, Live Operations, Finance and Commercial. - Onboard new Top Accounts (i. e.

restaurants owners) on our platform by providing them all the necessary tools and information to start working with us.

**You have**:

- Excellent knowledge of Excel, Google Docs and MS Office is mandatory- Previous experience in Account Management and/or Partner Service preferably in FMCG, digital platforms or on-demand delivery industry- University Degree in Economics, Business or Marketing- Comfortable working in a high growth and high-performance start-up with a fast pace. - Problem solver, data-driven with analytical mindset- Proactive, flexible, organized and detail oriented- Proficiency in Italian and English is a must- Good communication and strong commercial skills

**Nice-to-haves**:

- Experience on using Salesforce and Asana

**Experience our Glovo Life benefits**:

- Top-notch private health insurance- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!- Flexible time off (take the time you need) and hybrid working model (own your time)- Enhanced parental leave including nursery support!- Online therapy and wellbeing benefit- External learning budget

**What you'll find when working at Glovo**:

- Gas: Driven to deliver quality results quickly

- Good Vibes: Bring positivity and communicate openly

- Stay Humble: Self-aware and open to learning

- Care: Uplift people and the planet

- Glownership: Act as proud owners

- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

Wanna take a peek into what it's like to work at Glovo?

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