Partner Success Specialist - Cook Room (They/She/He) Milano

Partner Success Specialist - Cook Room (They/She/He)
Milano
Lombardia, Milano

About Glovo**:

We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.

With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture.

We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**Your work-life opportunity**:

Cook Room is our delivery-only kitchen vertical: we provide an innovative shared-kitchen facility to our restaurant partners to support their expansion while making delicious and diverse types of cuisines available for our customers everywhere!

In response to the rapid growth in consumer demand for restaurant delivery meals, combined with the lower costs incurred by using these facilities, the demand for such solutions is booming.

**Be a part of a team where you will**:

- Own the full commercial funnel from sales acquisition, partner onboarding to partner growth and retention for Cook Rooms

- Manage partner relationship and performance, tracking against key metrics ensuring they meet operational, commercial and growth objectives

- Evaluate and build reports of the Cook Room portfolio and KPIs periodically

- Identify and build growth opportunities for partners inside of Cook Room through monthly analysis and reports

- Work closely and coordinate with internal commercial team to identify plans to make your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)

- Work closely with local cook room team to understand partner needs, requests and operational best practices

**You have**:

- Passion for delivering an extraordinary customer experience in a fast paced and challenging environment

- Knowledge of the restaurant industry and major players

- Minimum 1-2 years of experience in Sales/Account Management/Revenue related role with provable track record - experience in the restaurant/food industry is a plus

- Italian and English proficiency is a must, spanish a plus

- You are resilient, impossible is not Glovo.

You make everything happen

- Comfortable working with limited resources under tight deadlines in a small team

- Strategic thinking and strong analytical skills are a must

- Stakeholder management and influencing skills

- Capacity to leverage on data but not be a slave of it

- Capacity to identify the things that really move the needle

- Passion for food

- Experience in start-up environment is a plus

- An empathetic, positive and curious attitude

- Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues)

**Experience our Glovo Life benefits**:

- Top-notch private health insurance

- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!

- Flexible time off (take the time you need) and hybrid working model (own your time)

- Enhanced parental leave

- Online therapy and wellbeing benefit

- External learning budget

**What you'll find when working at Glovo**:

- Gas: Driven to deliver quality results quickly

- Good Vibes: Bring positivity and communicate openly

- Stay Humble: Self-aware and open to learning

- Care: Uplift people and the planet

- Glownership: Act as proud owners

- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

Wanna take a peek into what it's like to work at Glovo?

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