Partner Support Team Leader – Maternity Cover Milano

Partner Support Team Leader – Maternity Cover
Milano
Lombardia, Milano

Partner Support Team Leader – Maternity CoverCustomer CareMilan, Italy (Main Office)Fixed TermThe RoleWe're looking for talented people to join our Partner Support Team for a 12-month maternity cover that help to keep our restaurant partners happy and satisfied. The Partner Support Team is the restaurants' primary point of contact for any questions they may have.

We are in charge of providing 360-degree assistance to queries, and guarantee the best possible experience with Deliveroo. ResponsibilitiesIdentifying trends in performance and conducting root cause analysis (e. g.

agent productivity)Managing a teamHelping plan, execute and oversee projects, coordinating resources, managing timeline, and ensuring successful outcomes while effectively communicating with stakeholders. Support the fulfillment of your team's daily and weekly targetsRequirementsMinimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role. A good level of IT competence, particularly in Windows Office (Word, Excel, PowerPoint)Ability to use Looker data platform is highly appreciatedProficiency in EnglishBe proactive and eager to learnA competitive and comprehensive compensation and benefits package is offered. Work LifeWhere needed, support with your visa and work permit processPaternity and maternity benefitsExcellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and contentTime Away25 days annual leaveOne day of paid leave per year to volunteer with a registered charityFlight ticket allowance for expatriate employees, to provide support towards a flight to your home countryFoodFree Deliveroo Plus: free delivery and access to special offersBreakfast, snacks, and drinks available in our officeTwice monthly lunch allowanceEquitySome roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our successCompensationWe aim to pay every employee competitively for the role they are performing in their respective locationEvery employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success #J-18808-Ljbffr