Partner Support Team Leader - Maternity Cover Milano

Partner Support Team Leader - Maternity Cover
Milano
Lombardia, Milano

Partner Support Team Leader – Maternity Cover Customer Care

Milan, Italy (Main Office)

Fixed Term

The Role

We're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.

The Partner Support Team is the restaurants' primary point of contact for any questions they may have. We are in charge of providing 360-degree assistance to queries, and guarantee the best possible experience with Deliveroo.

Responsibilities

Identifying trends in performance and conducting root cause analysis (e. g. agent productivity) Managing a team Helping plan, execute and oversee projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders. Support the fulfillment of your team's daily and weekly targets Requirements

Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role. A good level of IT competence in particular Windows Office (Word, Excel, PowerPoint) Ability to use Looker data platform is highly appreciated Proficiency in English Be proactive and eager to learn Please click here to view our candidate privacy policy.

Compensation and Benefits

A competitive and comprehensive compensation and benefits package Where needed, support with your visa and work permit process Paternity and maternity benefits Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Comprehensive medical insurance (for employees, one dependent spouse and two dependent children) Access to Headspace, a meditation and wellbeing app Access to our Employee Assistance Plan Life Insurance 25 days annual leave One day of paid leave per year to volunteer with a registered charity Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country Free Deliveroo Plus: free delivery and access to special offers Breakfast, snacks and drinks available in our office Twice monthly lunch allowance Flexible working hours and location flexibility Competitive Parental Leave Policy Work-from-home kit Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more #J-18808-Ljbffr