Parts Dealer Support Consultant Torino

Parts Dealer Support Consultant
Torino
Piemonte, Torino

Who we are looking for**:

The Parts Dealer Support Consultant will support operation processes to fulfill customer needs and handle urgent issues, handling the whole order processing activities, from Order Management to Spare Parts shipment/invoicing.

**Duties and responsibilities**:

- Guarantying that all needed steps in order management full process are performed timely;

- Rising issues that might cause delay and actively cooperating to their solution;

- Keeping close contacts with other departments such as Material Planning and Procurement, Distribution and Sales;

- Supervising the Spare Parts outbound flow and following his own customers' portfolio in an autonomous way;

- Supporting proactively the Network and Sales Team with any requests about National Sales Company's Parts Operations activities;

- Supporting internal peers with any request they may have during the whole order management process, from pro-forma inquiry to invoicing;

- Acting as a reference point between dealers/distributors and the sales organization as well as operation organization by filtering and addressing requests and issues to the proper department to provide quicker resolution time and effective action plan;

- If needed, taking appropriate actions with internal peers like Expediting, Distribution or Technical Support departments to provide an alternative solution to ensure that parts are delivered in line with agreed terms and conditions;

- Supporting customers to use the National Sales Company's systems and tools.

**Requirements**:

- Bachelor's degree;

- Accuracy and timeliness;

- Management of priorities;

- Accountability and orientation to company target;

- Attitude to learn and self-development;

- Problem solving and team-work attitudes;

- Communication skills;

- Languages skills : Italian and English is a must;

- Knowledge of Office package;

- Previous experience in Customer Support Service department and/or knowledge of international commercial environment; ability to build up relationships with both internal and external entities.

**Working pattern**:

Turin

**What we offer**:

We offer employment contract and professional growth.

The compensation package will be discussed during the interview and related to the actual experience and skills gained.

**About MSX**:

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry.

MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

With over 6, 000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical

- Parts & Service

- Retail Performance Management

- Customer Engagement

- Fleet & Mobility

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment's process, according to the General Data Protection Regulation 679/2016 (GDPR).

You can also contact our Talent Acquisition team at the human resources references below:

Viale Alexandre Gustave Eiffel 13-15

00148 Rome

Tel: 06 916371

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people.

MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.

This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.