Personalization Customer Service Specialist - Maternity Cover Milano

Personalization Customer Service Specialist - Maternity Cover
Milano
Lombardia, Milano

Position**:

The Personalization Customer Service Specialist will support the CS activities and end-to-end processes of the Retail network and Wholesale customers (including Franchises) with reference to the management of Personalization orders (Bespoke, MTO, MTM): receiving, monitoring and fulfillment of orders.

**Job responsibilities**:

- Support in being one of the points of contact for stores/area regarding the management of any aspect related to Personalization orders (Bespoke, MTO, MTM):

- Reception of inquiries/orders from the stores;

- Clarification of potential doubts (i. e.

delivery dates, measurements, checking missing prices or other missing information etc.

);

- Communication of orders progress and any potential problems with individual orders (i. e.

changes or cancellation, delays etc.

);

- Management of critical issues and problems from stores/customers (i. e.

delays, quality issues, etc.

).

- Check of orders completeness (and correctness) before forwarding orders to Bespoke, MTO, MTM and/or production teams;

- Status update and tracking of orders;

- Follow-up with stores about pending inquiries and customer satisfaction;

- Gathering feedbacks from stores/area.

**Profile**:

- Master's degree in business administration, or related fields

- 1 / 2 years of experience in fashion or luxury companies, previous experience in the same area is preferred.

- IT abilities and professional knowledge of Microsoft Office (especially Excel and PowerPoint), previous knowledge of ROL/SAP/ProJ is considered a plus;

- Fluent Italian and English, both spoken and written (the knowledge of a third language is considered a plus);

- Good ability to solidify relationship with team and internal stakeholders;

- Proactive approach to problem solving, precision, team-working attitude and flexibility;

**_LORO PIANA _

**MAISON***:

- Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s.

In 1924, Pietro Loro Piana founded Ing.

Loro Piana & C. , the current company.

Pietro's nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere têxtiles for a growing haute couture industry, both home and abroad.

In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm.

Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar.

The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality.

All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.