Phone Support Agent For Vip Clients Milano

Phone Support Agent For Vip Clients
Milano
Lombardia, Milano

Happy Mammoth** is a fun and rapidly growing health company committed to helping our customers live very full lives once again.

We laugh, we collaborate and we encourage personal growth/passions.

We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest superfoods and herbal extracts.

Basically, we want to make products that get our customers phenomenal results.

Happy Mammoth is currently looking for a **Phone Support Agent for VIP Clients** with excellent skills in English, to provide support to our growing team in Australia, Europe and USA.

This is a full-time **Remote Contractor **Position.

**Here Is What We Offer You**:

- Competitive salary

- A complete remote position - work from wherever you want

- Highly interactive work with a talented, driven and passionate team

- Lots of variation to keep the day-to-day exciting (never boring)

- Free access to books, courses and anything else that helps improve your skill set

**Responsibilities**:

- Ensure VIP clients have positive and fulfilling experiences with Happy Mammoth and associated brands during all interactions.

- Deliver world-class customer service to VIP clients via phone conversations.

- Utilize customer service apps to manage and respond to client inquiries and requests.

- Process customer orders in Shopify and our fulfillment software, making necessary changes as needed.

- Maintain and update knowledge bases, templates, and checklists regularly.

- Foster community engagement within private VIP Facebook groups.

- Upsell clients on new and existing products to meet their needs.

- Perform other duties as assigned by the team.

**Desired Personal Attributes**:

- Direct, honest, and genuine communication style with customers.

- Previous experience in a client service role, preferably in a remote setting.

- Enjoyment in interacting and communicating with people.

- Detail-oriented and driven by checklists to ensure thoroughness.

- Strong multi task skills

- Warm, cheerful, and authentic personality.

- Proficient in written and spoken English with confidence in phone conversations.

- Self-motivated and capable of working remotely with mínimal supervision.

- Quick learner with the ability to grasp product knowledge and business processes rapidly.

- Experience with online apps like Gorgias and Shopify is advantageous.

- Interest or experience in the natural health industry is a plus.

- German and/or French is a plus

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