Piloting Specialist Firenze

Piloting Specialist
Firenze
Toscana, Firenze

Purpose of the position Testing on field the solutions that Gilbarco and Vontier propose to Customers is a key moment in the process of releasing the same and the place where to evaluate the actual quality of them. Field trial, pilot or proof-of-concept installations are part of the Standard Process of Delivery of a solution produced by Gilbarco, staying in between the ending of lab integration/system testing and the final release of the product for sale and use. This position will cover all functions for the definition, organization, management, follow-up and completion of field trial, pilot test or proof-of-concept activities. This position could include business trips worldwide, being field trial, pilot or proof-of-concept installations not limited to local country. Key Responsibilities Help on definition of field trial, pilot test or proof-of-concept activities Manage organization of each field trial / pilot / POC from the initial request to the completion of the activity Manage contacts with all involved stakeholders for the above activities Manage contacts with external resources Manage financial requests for external resources Perform final lab acceptance testing when required Support installation and startup of the above activities, both from remote or on field where needed Provide monitoring during the follow-up period, on field if needed Manage first level of support to the operators on field and performs as link between field and Engineering Manage completion of activities and produce a final report for all stakeholders Organize shipping of materials to and from the site if required Minimum Requirements Good skills in spoken and written Italian and English, able to communicate verbally and in writing with confidence and clarity. Skills in any other language, written and/or spoken, are a plus and worthwhile Ability to demonstrate excellent customer contact handling skills, demonstrating empathy, support coupled with active listening skills to ascertain facts and work through resolutions. Be persistent, resilient, and patient, recognizing that some individuals you are supporting may be under pressure and possess less technical skills Problem-solving attitude Have excellent attention to detail and accuracy To possess a driving license and willing to travel by car, plane, train Experience of system testing and analysis Experience of and/or remote support Experience of the Windows platform and networking Experience of system development, relational databases is a plus Flexibility in work schedule, adaptability on working by night on demand and to provide Self-driven and work independently, but able to work constructively in a team, focusing on solutions to improve service levels Self-Learning and proficiency utilizing research manuals and tools to find answers To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country) To comply with the Vontier Code of Conduct. J-18808-Ljbffr