Piloting Specialist Firenze

Piloting Specialist
Firenze
Toscana, Firenze

Purpose** of the** position

Testing on field the solutions that Gilbarco and Vontier propose to Customers is a key moment in the process of releasing the same and the place where to evaluate the actual quality of them.

Field trial, pilot or proof-of-concept installations are part of the Standard Process of Delivery of a solution produced by Gilbarco, staying in between the ending of lab integration/system testing and the final release of the product for sale and use.

This position will cover all functions for the definition, organization, management, follow-up and completion of field trial, pilot test or proof-of-concept activities.

This position could include business trips worldwide, being field trial, pilot or proof-of-concept installations not limited to local country.

**Key Responsibilities

- Help on definition of field trial, pilot test or proof-of-concept activities

- Manage organization of each field trial / pilot / POC from the initial request to the completion of the activity

- Manage contacts with all involved stakeholders for the above activities

- Manage contacts with external resources

- Manage financial requests for external resources

- Perform final lab acceptance testing when required

- Support installation and startup of the above activities, both from remote or on field where needed

- Provide monitoring during the follow-up period, on field if needed

- Manage first level of support to the operators on field and performs as link between field and Engineering

- Manage completion of activities and produce a final report for all stakeholders

- Organize shipping of materials to and from the site if required

- Good skills in spoken and written Italian and English, able to communicate verbally and in writing with confidence and clarity.

- Skills in any other language, written and/or spoken, are a plus and worthwhile

- Ability to demonstrate excellent customer contact handling skills, demonstrating empathy, support coupled with active listening skills to ascertain facts and work through resolutions.

- Be persistent, resilient, and patient, recognizing that some individuals you are supporting may be under pressure and possess less technical skills

- Problem-solving attitude

- Have excellent attention to detail and accuracy

- To possess a driving license and willing to travel by car, plane, train

- Experience of system testing and analysis

- Experience of and/or remote support

- Experience of the Windows platform and networking

- Experience of system development, relational databases is a plus

- Flexibility in work schedule, adaptability on working by night on demand and to provide

- Self-driven and work independently, but able to work constructively in a team, focusing on solutions to improve service levels

- Self-Learning and proficiency utilizing research manuals and tools to find answers

- To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country )

- To comply with the Vontier Code of Conduct.

**WHO IS** INVENCO by GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.

**WHO IS VONTIER