Poltrona Frau Customer Quality Engineer - Interiors In Motion Bu Macerata

Poltrona Frau Customer Quality Engineer - Interiors In Motion Bu
Macerata
Marche, Macerata

This is a full-time on-site role for a Customer Quality Engineer, and the position created for organic expansion, reports to the IIM Quality Manager.

Main activities and responsibilities

Participate in the APQP activity of the development team regarding the assigned projects, transferring the customer requirements to the project team, suppliers and production

Inspections and checks of cars during start-up

Management of quality issues and plan on start-up projects

Coordination and carrying out of metrology activities (3D scans and control gauges) on products under launch. Ensure the correctness and completeness of the PPAP documentation to be provided to customers and support the SQE function in vendor PPAP monitoring

Management IMDS portal.

Ensure the distribution of the customer's voice within the IIM BU and coordinate customer visits and audits.

Monitoring of customer quality performance (PPM) metrics, external non-quality costs, status of customer specific improvement plans.

Monitoring and Management of OEM customer portals.

Interface with the main Luxury Cars customers for the management of action plans to introduce corrective actions in accordance with the timing of the GANTT

Support Engineering in the drafting/updating of PFMEA

Develop Process Control Plans, taking PFMEA as input

Act as a team leader in the analysis of root causes regarding deviations during product development and reported by the customer in series production, proposing containment and improvement actions

Manage customer claims (OEM and OES), coordinate the Problem Solving Team and compile 8D reports, transferring customer feedback both internally and to suppliers via the Supplier Quality feature

Promote corrective, preventive and improvement actions related to implement production and customer activities

Develop Quality Books (Critical Quality) to share with customers for single projects during the start-up phase, in collaboration with the Quality Process, Engineering and R&D function

Managing requests for concession or derogation on products in production and be the interface with the customer.

Visit the customers managed on monthly base or for specific issues and escalation

Requirements

Preferred Degree: Mechanical Engineering/Management

Experience in Quality

Previous experience in the relationship with automotive customers

Knowledge of the main Office Automation software packages

Fluent in English (written and spoken)

Technical knowledge

In-depth knowledge of reference standards

UNI EN ISO 9001:2015 IATF 16949:2016

Measurement Systems Analysis Methodologies (MSA)

Statistical process control techniques

Ability to analyze data cad

Knowledge of the APQP process/PPAP

Knowledge of the VDA MLA would be a plus

Knowledge of the main quality tools for problem solving (8D, Ishikawa, 5 why)

Skills

Relational and communicative skills

Ability to work in Team and by goals

Internal and external customers orientation

Organizational skills

Lean thinking techniques.

Work location: Tolentino (MC), Montegranaro (FM). Availability to travel to customers HQ.