Pool Attendant
About Villa La Massa
Sitting on the banks of the Arno river, in the heart of the Chianti wine region, Villa La Massa is located a few kilometers from Florence's city center.
Built in the 13th century as an enchanting country house for an aristocratic Florentine family, it was owned by European aristocrats until 1948, before it was transformed into a luxury hotel.
Villa La Massa welcomes today 51 rooms and three private residences, each distinct and uniquely designed; an elegant restaurant, Il Verrocchio, with its magnificent terrace overlooking the Arno river, L'Oliveto Bistrot, with a more informal atmosphere and the Medicean Bar, with its 19th-century frescos, a Spa and a curated selection of activities and experiences to embrace the quintessence of Tuscany lifestyle.
Position Summary
As a Pool Attendant you will be responsible to deliver exceptional service and a memorable pool experience to all our guests demonstrating passion, knowledge and care.
In this Role You Will
- Ensure an excellent pool experience for our guests, creating a sense of welcoming and assisting them with seating arrangements and beverage orders
- Maintain the pool and seating areas in an orderly and clean manner
- Ensure a smooth and timely service following the service standards and respecting department's policies and procedures
- Display the highest level of knowledge and professionalism in all interactions
- Anticipate and address guest needs by showing an authentic interest in preferences to ensure a personalized approach
- Address and handle guests' complaints with empathy and understanding and ensure a timely resolution
- Maintain an efficient coordination with all team members to ensure the highest level of service in your department section
Job Requirements
- Flexibility, initiative and a team approach
- Excellent communication and multi-tasking skills
- Good spoken Italian and English
- Ability to lift equipment, carry and balance trays
- Legal right to work in Italy
Our Benefits for You
- Canteen service by Villa La Massa culinary team
- Uniform and laundry service
- Accommodation in our employee quarters (for residents outside the province of Florence)
- Employee rates in Villa d'Este Group Hotels, Gift Shop and F&B and Spa experiences
- Learning and development opportunities
- Employee engagement and recognition events and activities
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