Porter - Addetto Alle Valigie | Castello Di Casole, A Belmond Hotel, Null Lazio

Porter - Addetto Alle Valigie | Castello Di Casole, A Belmond Hotel, Null
Roma
Lazio, Lazio

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02. 03. 2025 Expiry Date:

16. 04. 2025 Job Description:

We are searching for a Doorman/Porter for the upcoming season 2024.

The ideal candidate is passionate about the hospitality business, service-oriented, and willing to grow professionally.

He/she is professionally presented and loves to be in contact with our guests.

Main duties & responsibilities: - Responsible for the welcome and farewell of our guests, according to the Company policies, standards, and procedures, maintaining high standards at all times; - Responsible for the parking of guest cars and cleanliness of the parking area; - Ensure that the external reception area is in order and well maintained; - Stay informed about guest information (arrivals, departures, and guests in house); - Be knowledgeable about touristic attractions in the area and services offered by the hotel; - Work closely with the Reception staff and offer assistance when necessary; - Deal with emergency requests when asked by a Supervisor; - Maintain professional relationships with guests and colleagues; - Anticipate guests' needs.

Competencies required: - Effective communication: communicates clearly and in an appropriate manner that positively impacts their role and the business.

- Emotional intelligence: shows the ability to control and express emotions and handle interpersonal relationships with sensitivity.

- Collaboration: successfully works together within a group, showing respect and willingness to share information and skills.

- Drive results: demonstrates pride in delivering exceptional service by anticipating and exceeding expectations.

- Adaptability: accepts change, participates in new programs, and learns new skills while remaining calm in pressurized situations.

Requirements: - Fluent in English and Italian; - Strong interpersonal and communication skills; - In possession of a High School certificate; Working for such an extraordinary hotel is an opportunity to build a career with a real sense of pride and caring, in an environment that embraces the essence of the art of hospitality.

Uniform provided and complimentary laundry service Employees' social events Complimentary accommodation at Belmond hotels, discounted rates on our trains, cruises, and safaris; discounted food and beverage Accommodation may be provided upon request The position is based in Casole d'Elsa (Tuscany - Italy) and the contract is full-time, seasonal.

You must possess the legal right to work in Italy / EU.

About Belmond: Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976, with a portfolio that extends across 24 countries, including remarkable properties like the Venice Simplon-Orient-Express train and unique hotels and retreats.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

We treasure history while looking to the future and believe in responsible, sustainable tourism.

Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.

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