Porter/Assistant Concierge Venezia

Porter/Assistant Concierge
Venezia
Veneto, Venezia

Overview:

The porter/assistant concierge assists the concierge in his daily operations, taking also care of guests' requests and necessities from the moment they arrive till their departure.

**Responsibilities**:

- Report to duty punctually wearing the correct uniform, clean and well pressed, according to the grooming standards of the hotel.

- Welcome guests upon check in and bid farewell upon check out.

- When the concierge is absent, assist guests in their external activities (including, but not limited to: taxi reservations, gondola tours, boat rides, restaurant reservations, tickets for theatres, concerts, museums, exhibitions etc.

)

- Handle messages, mails and parcels addressed to guests and assist guests with luggage upon arrival and departure.

- Collect Guests' purchases in shops and buy tickets or any item requested for them.

- Assist guests while embarking or disembarking at the hotel pier; ensure that the peer is always clean and in good order.

- When the concierge is absent, organise and manage taxis and transfers in & out for guests.

- Answer all incoming calls in a friendly and caring manner, providing/receiving information and taking appropriate actions.

- Organise, plan and finalize all porter's activities such as assisting the guest with luggages.

Qualifications:

- Experience in a similar position in 5* properties/international hotels

- Fluent Italian and English.

- Excellent communication and guest interaction skills and proactive approach.