Pre-Sales Support
What You Will Do support and manage the operational relationship with our customers
provide high quality and timely responses to customer requests, ensuring proper end-to-end request handling
coverage checks – assessing the degree to which BFI can meet the client requirements in terms of data coverage and functionality as well as providing detailed data mappings between BFIs data structures and the data formats required by clients
assuring and monitoring the consistency between data usage declaration reported by the customers and the internal entitlement setup
independently manage the full workflow from "prospect to production" for a small customer
What You Bring a minimum of 3 years of experience and proven track record in banking operations and or financial data industry and a strong working knowledge of Excel and Power Point
deep understanding of various financial data asset classes, strong understanding of regulatory settings in the financial industry and enthusiasm to learn about financial markets, data and technical issues around the SIX products and services
strong Customer orientation, excellent communication and presentation skills (oral & written English). Ability to build relationships with customers and internal stakeholders both locally and globally
be a positive minded, curious and motivated self-starter who can work with minimum supervision and by involving other colleagues in the wider team when requirediInterest in continuous learning and development to ensure service excellence and (technical) support across our global product and data portfolio
interest in continuous learning and development to ensure service excellence and (technical) support across our global product and data portfolio
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