Premier Helpdesk Team Leader Lazio

Premier Helpdesk Team Leader
Roma
Lazio, Lazio

Travelport is a place of opportunity. It's our incredible team that makes our company great - our people drive our winning culture.

**What's Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We're leading the change; we are the change.

We are on a mission to power the future of travel; come join us.

**What does a great Premier Helpdesk Team Leader do?

- Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues.

- Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport Policy.

- Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.

- Promote Travelport self-service options to customers including MyTravelport

- Coordinate resources in the Helpdesk to ensure coverage and appropriate handling of all support channels

- Take Ownership of communication, co-ordination and escalation of outage/high impact events for your region

**Experience and Capabilities**:

- At least 2 years of working experience within a Travel Agency, GDS or Airline environment.

- At least 3 years' experience managing a team, remote management experience preferred but not essential

- Extensive GDS Knowledge - Galileo preferred but will consider expertise in Apollo

**Our ambition is to hire for potential not just experience, and you're likely to succeed if you**:

- Are always ready to give it your all and deliver high quality work

- Are excited to use your creativity and innovative thinking to try new things

- Take responsibility and own your work

- Are courageous and ambitious to challenge what's been done before

- Have a great command of the English Language

**These are just a few of our employee's favourite benefits/perks

**Interested? We'd love for you to get in touch!