Premium Category Specialist Milano

Premium Category Specialist
Milano
Lombardia, Milano

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also. . . in Germany and France!

With more than 200 team members and 2. 8k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 300+ destinations all over the globe.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

ABOUT THE ROLE JOB TITLE:Premium Category Specialist LOCATION: Milan, HQ (Hybrid) TYPE OF CONTRACT:1 year fixed term contract to start with SALARY RANGE: 25-30K What you'll do: You'll work closely with the International Business Development Manager to shape new processes for our premium Collection line and create a Collection playbook with premium sales standards for the Sales Team.

You'll become the go-to expert for Collection adventures and the main point of contact for WeRoaders interested in our premium experiences, connecting with them via email, WhatsApp, and phone to offer guidance and support.

After the booking, you'll continue assisting WeRoaders, answering questions and helping them prepare for their upcoming adventure.

You'll manage Collection-specific events, coordinating operations and working with external partners to bring these experiences to life.

You'll also gather customer insights to help improve itineraries, internal processes, and explore new client acquisition channels.

You'll collaborate closely with our Ambassador & Community team to foster engagement with Collection Travel Coordinators and Travel Producers.

You'll support the Italian team on customer-focused projects.

What we're looking for: What we're looking for:

You bring over 2 years of experience in the premium or luxury sector, ideally in sales or customer-facing roles.

You're a native Italian speaker (must-have).

You speak English at a proficient or native level. The recruitment process will be in English.

You're highly enthusiastic: a standout communicator who can channel your energy and personality into every interaction—whether over the phone, in writing, online, or in person.

You're a quick learner, adept at mastering various processes across multiple platforms.

You thrive in a fast-paced environment and embrace change. You're eager to test new ideas and learn from them.

You have an entrepreneurial spirit, brimming with new ideas and able to present them to managers in a clear, structured way.

You've lived or worked outside your home country and you thrive in international environments

You love traveling, learning, and connecting with new people—in other words, you embody the WeRoad spirit!

You will love working at WeRoad if: You are ambitious, want to build and be part of something huge, growing faster than you thought possible

You love travel and want to join a young, smart, and fun team of people who love it, too

You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment

You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start

You welcome feedback and see mistakes as stepping stones to success

What we can offer: A free WeRoad trip every year to the destination of your choice. You didn't think we'd leave you hanging, did we? Become one of our Travel Coordinators and you could go abroad even more often.

A great workspace. You will be working in our HQ in Milan, our very own coworking space called "C30" which embodies our company culture. There you'll find an open space layout, a fully equipped kitchen, an area for relaxing, table football, a company library, and a Tibetan bridge (yes. . we're serious!).

Opportunities to learn and build your network. Join the training program of our holding company, OneDay, and participate in the many meetups and events we host at our HQ or local offices to have fun and share knowledge with other people in the industry. In addition, we invest in training our employees, both on an individual basis but also as a team.

Best-in-class benefits. We have a generous paternity and maternity leave policy and give a bonus to newlyweds and new parents!

Unlimited Holiday. You are the master of your own time. We have an unlimited holiday policy and encourage each employee to be their own entrepreneur. We also have a tradition that everyone takes at least a half-day off on their birthday.

Fun! We schedule regular team-building events throughout the year and provide plenty of opportunities to meet our Travel Coordinators and WeRoaders.

Hybrid working. Remote and flexible working, and we support you to work from your destination of choice up to 1 month per year.

Ready to apply? The selection process will consist of:

introductory call with P&C

Case Study

Second technical interview with Hiring Manager

Third Interview with Manager/COO

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send us your application regardless.

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