Process Improvement Specialist CERNUSCO SUL NAVIGLIO

Process Improvement Specialist
Cernusco sul Naviglio
Lombardia, CERNUSCO SUL NAVIGLIO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. The candidate will report to the Italy Hub Warehouse and Process Improvement Manager and will work closely with the EMEA Supply Chain Teams. He/she will focus on planning, implementing, and evaluating improvements in business processes and practices. He/she will be accountable for the development of the continuous improvement culture for the whole Supply Chain Hub, facilitating cross-functional teamwork to achieve objectives and standardize processes by creating and updating the necessary procedures. The candidate will evaluate the effectiveness of the process improvement program and improve the toolset used, effectively implementing strategic business objectives in driving quality and compliance in collaboration with the Quality department. He/she is also expected to spread the Lean manufacturing culture among colleagues and partners and apply the main principles and techniques. The resource is expected to challenge conventional thinking and explore different perspectives with key stakeholders, understand needs for data, perform analysis, and regular reporting for the Supply Chain. Main focus The candidate will have a global overview of the EMEA Supply Chain and will be accountable for: Process analysis Process optimization Continuous improvement with a Lean view Coding for an internal tool used to optimize processes Essential duties and responsibilities Achieve business goals by developing and implementing process improvements. Create efficiencies inside the site with a focus on continuous improvements. Monitor and routinely report on process performance and improvements in key metrics. Plan, execute, and evaluate process improvement projects with cross-functional teams. Determine project scopes and schedules based on business requirements. Optimize or redesign process flows to meet project requirements. Develop and maintain a list of ongoing Process Improvement projects and track them. Provide support and guidance to the teams when needed. Maintain and update all process-related procedures. Spread and apply the Lean culture. Train resources in process improvement techniques. Work with management to define the short and long-term objectives and potential gains. Troubleshoot, diagnose, and solve issues that arise, and escalate if necessary. Program the internally developed tool to maintain updated features and implement new business requirements (coding skills are not mandatory but basic knowledge is necessary to learn how the program is made). Signs of success Demonstrate proactivity by identifying opportunities for improvement and taking initiative to implement solutions. Exhibit curiosity by continuously seeking to learn and understand new concepts, technologies, and industry trends. Show self-motivation by setting personal goals, managing time effectively, and maintaining a high level of productivity without constant supervision. Promote a continuous improvement culture, identify bottlenecks, assess risks, manage timelines, identify deliverables, and any required resources. Provide recommendations to improve organizational performance. Identify opportunities, recommend strategies, and implement system changes or business process improvements to improve operations and KPIs. Maintain best practices to develop data, analysis, and standard processes. As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn. J-18808-Ljbffr