Process Manager Montà

Process Manager
Montà
Piemonte, Montà

bonprix Italia, parte del Gruppo Otto di Amburgo, è la società specializzata nella vendita a distanza di abbigliamento per donna, uomo, bambino e tessile per la casa.

Ha sede a Valdengo (Bi), nell'eccellenza del tessile mondiale.

È leader di mercato nel suo settore ed è tra le poche imprese ad avere una vera offerta multicanale: lo storico catalogo per vendita a distanza e internet con una quota in costante crescita.

Negli ultimi anni ha rafforzato notevolmente la sua presenza in Italia, merito della sua offerta che concilia stile e convenienza, servizio al cliente e professionalità delle risorse umane.

Il motto del Gruppo è "Together we push the limits", ovvero essere uno dei principali attori del mercato lavorando con grande entusiasmo.

**Posizione**:

**This is what your job entails**:

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.

We need you to standardize processes and drive innovation!

**Your task**:

You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality.

You will establish process control, define KPIs, and integrate the 'voice of the customer'.

**Your contribution**:

You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.

**Your environment**:

CCM is transitioning to an international line organization.

You will work in an international project setting with colleagues from France, Germany, Italy and Poland.

**Your freedoms**:

If you like flat hierarchies and an international environment, you've come to the right place.

We are in the middle of a transformation process that you can help shape.

Could be changed to: _You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers. _

**Requisiti**:

**What you bring along**:

Where bonprix is, lies in front.

For that, we need people like you who are simply more advanced in their thinking.

Who think agilely and turn a "can't do" into a "can do".

Ideally, you also bring the following with you:

**Your education**:

You have successfully completed a study or an apprenticeship with a commercial focus.

**Your experience**:

You are proficient in process management, optimization methods, and are familiar with customer care processes.

Furthermore you have a good understanding of KPIs and interdependencies.

Also you are skilled in root cause analysis and deriving improvement options.

**Your skills**:

Your have a minimum B2-level English proficiency and very good project management skills.

You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.

**Your softskills**:

You are well experienced and enjoy working in an intercultural team setup.

You thrive to work in a high-paced, sometimes stressful, and changing environment.

And you have a strong customer/user focus.

**Altre informazioni**:

Full

- & Part-time Possibility | unlimited contract

- Any questions?

We are sure Bettina has the right answer for you. _

+49 40 6462 2076

La figura prescelta lavorerà físicamente (2 o 3 giorni a settimana in azienda per la business units italiana, per il resto della settimana in modalità da remoto) nella sede della nazione in cui vive (Marquette-lez-Lille per la Francia, Valdengo per l'Italia, Lodz per la Polonia), ma lavorerà quotidianamente in inglese a livello internazionale con i colleghi tedeschi, francesi, e polacchi.