Procurement & Project Management Support Intern Milano

Procurement & Project Management Support Intern
Milano
Lombardia, Milano

To enhance its team, Artemest is looking for a clear-thinking, organized and enthusiastic self-starter to work in a dynamic environment. The person will be responsible for supporting the Trade & Design team on all Order & Project Management processes. What will be your key responsibilities? Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions; Activate procurement processes when orders are validated; Provide excellent customer support (in English) through emails and calls; Understand customers' requests and use problem solving skills to meet their expectations; Interact with our network of Italian artisans to negotiate the best solution for the company and its clients; Actively solve issues that arise after the order is confirmed (e. g. delays) and during the shipping process (e. g. customs clearance) Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management); Suggest retention initiatives and contribute to improve customer loyalty; Continuously evaluate internal customer care processes and propose business development initiatives; Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management; Understand client needs to provide tailored solutions and ensure high levels of customer satisfaction; Support the Trade & Design team with the evaluation of project requirements (e. g. certifications); Assess technical requirements prior to production activation with supplier network; Liaise with Trade & Design team on Project Development; Assist on the organization of production timelines & monitor supply when orders are confirmed; Assist on procurement processes. Offer details: Duration: 6 months Working hour: full-time (from Monday to Friday, from 9am to 6pm) Monthly compensation: 600€ Ticket restaurant provided according to the company policy J-18808-Ljbffr