Product Designer Milano

Product Designer
Milano
Lombardia, Milano

Milan, Cremona or remote**:

We are looking for a **Product Designer** who will join our Business Unit MailUp+Contactlab, Growens' biggest Business Unit.

**About MailUp+Contactlab

**Contactlab** offers an integrated purpose of engagement marketing products and strategic services to maximize business returns and reinforce client-brand relationships.

The Contactlab Marketing Cloud platform enables brands to grow the value of their contacts, enhance conversions, boost sales, and retain customers with personalized messages and real-time conversations.

Contactlab also offers multi-technology campaign management services.

**Your impact

As a** Product Designer**, your role will be to contribute to the growth of the MailUp and Contactlab platforms in one of our squads.

**Your core responsibilities will be**:

- Become an expert on MailUp and Contactlab products

- Work with the rest of the product team to define new developments by understanding what our customers need, identifying friction points and measuring the usability of existing and new developments

- Work with the development team to lead the user experience of new developments

- Keep updated the design documentation that helps a digital product team to scale

- Execute the phases of the UX design process (Analysis, Research, Prototyping & Design and Implementation)

- Design new and effective UX solutions that represent the best balance between user needs and business goals, values and KPI

**What we Offer

- **Make a difference**:you'll make a huge contribution to the growth of the MailUp+Contactlab Business Unit through your experience;

- **Learn and grow**:you'll be supported and coached regularly throughout your experience;

- **Flexibility**: trust is one of our values.

We strongly believe in results, no matter how many hours you spend at the office;

- **International environment**:we are a global reality with 5 Business Units in different countries.

**What We Look For

- **Open Mindedness**: you embrace change, love to learn and keep up-to-date.

You value other people's points of view;

- **Proactivity**: you are proactive and independent in carrying out your activities and finding information;

- **Interpersonal skills**: you can build quality relationships with everybody, be diplomatic and capable of resolving disputes responsibly;

- **Precision**: ability to get into the details, while also seeing and understanding the big picture;

- **Curiosity**: attitude to continuous updating (report in the CV some sites/blogs/update sources details);

- **Any research experience** would be a plus, including being able to conduct studies to understand user behaviour as an analyst, or a background in planning, coordinating and facilitating user research and testing.

**Technical qualifications

- Communication Sciences or Design degree, or equivalent

- Experience with design document production, such as wireframes and user flows

- Excellent knowledge of design tools, such as Figma, Sketch, or equivalent

- Experience with prototyping and user testing.

Experience working with developers, in Agile methodology, to transform concepts into digital products

- Experience in delivering qualitative and quantitative research-based actionable insights and conducting remote qualitative user research studies (is a plus)

**Location

Our office is in Milan, Cremona or remote.

If you work remotely, we may ask you to join us in Milan or Cremona for in-person sessions from time to time.