Product Manager Intern Milano

Product Manager Intern
Milano
Lombardia, Milano

Vodafone Internship Program**:

is a development path dedicated to both Bachelor and Master's students, which allows you to spend 6 months of as an active member in one of our teams.

After this experience, you will be able to relay complex information in a simple, clear and concise way to senior management.

You will gain independence in performing the tasks assigned, setting priorities and achieving your goals.

It includes also the opportunity to work on a project that could be the topic of your final dissertation.

**Role Purpose**:

in this role, you will be part of the SoHo & SME Marketing Team as Product Manager Intern and focused on micro-business customer base (companies with up to 9 employees) with the main objective to maintain and grow the value of mobile and fixed customer base (convergent customers).

**Key accountabilities and decision ownership**:

- Support in the definition of the strategy to retain our customer base, in terms of outbound and inbound campaigns, including pricing definition

- Support in customer base and deact analyses, for identifying useful insights for reaching commercial targets, such as churn and outflow

- Support in the continuous improvement and definition of the commercial offer, along with the processes related to the customer experience

**Core competencies, knowledge and experience**:

- Analytical thinking and problem solving attitude

- Strong attitude to complexity management

- Collaboration

- Proactivity

- Stakeholder management

- Project Management

**Must have technical / professional qualifications**:

- University Degree or equivalent

- Excellent use of Excel

- Good understanding of services industry, where knowledge of TLC/ICT is a plus

- Basic use of SAS is a plus

**Key performance indicators**:

- Churn Convergent (%)

- Outflow (€k)

- Customer Base Management (€k), which is the spending dedicated to keep the customer base with Prevention/Retention/Upsell/Xsell initiatives

- NPS