Product Manager Orders & Returns BOLOGNA

Product Manager Orders & Returns
Bologna
Emilia Romagna, BOLOGNA

YOOX NET-A-PORTER is a leading online luxury and fashion retail business.

Made up of four multi-brand online stores, NET-A-PORTER, MR PORTER, THE OUTNET and YOOX, we connect customers to the world's most coveted brands, bringing them outstanding style and an impeccable service.

In addition, YOOX NET-A-PORTER's Online Flagship Stores support some of the world's leading luxury brands in powering their own e-commerce destinations.

With 4. 5 million customers in 180 countries, YOOX NET-A-PORTER takes a localised approach to serving its clientele around the globe through its network of offices and operations across the US, Europe, APAC and joint ventures with Alibaba in China and Symphony Investments in the Middle East.

Across all its operations sits YOOX NET A PORTER's Infinity 2030 strategy, its long-term commitment to drive a more sustainable and circular fashion system.

Leveraging more than 20 years of data and insights, YOOX NET-A-PORTER continues to embrace next generation technologies including AI, augmented reality and digital ID to evolve and enhance the customer journey.

Our newly established Product Division are looking for a talented Product Managers.

As a Product Manager within the Core Platform Product Management team, you are responsible for evaluating opportunities and determining the roadmap for the evolution of the Order Management System.

You are able to challenge current thinking and look beyond existing methodologies to define and resolve complex problems.

You keep abreast of external thought leadership and are active in raising the profile of our technology teams externally.

You have excellent understanding of the market, the business and the customer needs, and use this knowledge and available data to make design and implementation recommendations and decisions.

Some of the essentials for you to know are:

Location: our Bologna office in Zola Predosa

Department Size: 15 employees (Approx)

Reporting into: Lead Product Manager

Here's a breakdown of what you'll be doing:

- You have extensive domain knowledge of multiple areas of industry, the business and technical systems. - You are able to traverse any part of the company's functions, understand, explain and drive its strategy and objectives. - You are considered an expert in specific areas of the business both internally and externally. - You continually monitor our competitors to identify changes in their strategy. - You solve unique and complex problems that have a broad impact on the business. - You can knowledgeably and articulately discuss our business strategy with internal and external business owners. - You are the ultimate accountable person over the roadmap delivered by the team of engineers you work with- You have in-depth knowledge of the key aspects of the customer experience- You are responsible for defining the overall product vision for the area of your responsibility globally. - You support the company in defining strategic initiatives. - You influence the technology strategy. - You execute high value initiatives across technology, commercial, marketing and operations. - You proactively identify and solve complex customer problems that impact on the direction of the business- You identify risks, issues and opportunities of significant strategic and tactical impact to the business. - You drive incisive and clear analysis of complex initiatives to produce substantial benefits for the company. - You analyse the worth of multiple initiatives in order to prioritise the global roadmap. - You lead multidisciplinary and multi-domain requirements gathering and data analysis across inter-dependant products. - You define, implement and monitor KPI and use them to drive roadmap prioritization and issue resolution- You actively manage all stakeholders to ensure they are aligned with the defined roles, responsibilities, approach and strategy. - You manage stakeholder expectations and weigh their needs against wider business benefits. - You actively manage communications with all your stakeholders ensuring everyone is updated.

The type of person we are looking for:

- You have experience in Product Management for Technology Platforms/ERP Systems/E-commerce Engines. - You have excellent numerical skills and you are able to influence the business with data analysis and presentations. - You have extensive domain knowledge of multiple areas of industry, the business and technical systems. - You are able to traverse any part of the company's functions, understand, explain and drive its strategy and objectives. - You are considered an expert in specific areas of the business both internally and externally. - You solve unique and complex problems that have a broad impact on the business. - You can knowledgeably and articulately discuss our business strategy with internal and external business owners. - You are familiar with agile methodology.

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