Product Owner Crm&Client Service Milano

Product Owner Crm&Client Service
Milano
Lombardia, Milano

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE The Product Owner – CRM & Client Service has the mission to drive the evolution of digital tools across the Group with the goal of driving a client centric approach across the organization. The role will be in charge of the development of projects, processes and tools to support the organization and will follow through with projects from ideation to design and development and its implementation and fine-tuning.

RESPONSIBILITIES Ensure correct execution and completion of Digital CRM & Client Service Roadmap, meeting the correct deadlines to drive a concrete business impact. Drive the full evolution of the CRM and Client Service application suite, defining new features and ensuring the implementation, updating stores, corporate and client service department on new digital initiatives. Ensure proper implementation and utilization of all digital tools and services across CRM and Client Service teams. Report on KPIs to measure and evaluate the effectiveness of the project. Directly collaborate with other teams for support in implementing new digital tools and services. Support HQ CRM & Client Service team on executing pilots to further develop client engagement and assistance. Drive a user centric approach in a cross functional development team. Implement a Use Case driven approach: define the Use Case vision, strategy and goals. Partner with the store operations, client service, marketing, communication and other relevant stakeholders to define the business requirements for the engineering team. KNOWLEDGE AND SKILLS Successful studies in business management or engineering.

3/4+ years' experience working as Product Owner and/or Product Manager in cross functional teams.

Solid background about CRM processes in terms of Clienteling and Client Service.

Understanding of online transaction flows/user experiences, and experience in the payment industry.

Confidence with corporate application architectures and understanding of E2E processes in integrated system.

Very good usage of AGILE and Waterfall project management tools.

Familiarity with Atlassian tools (Confluence, Jira).

Familiarity with SCRUM, Agile or Design Sprint methodologies.

Excellent interpersonal, communication, and written skills.

Ability to maintain positive and healthy relationships with all project team members.

Able to work independently taking ownership of assignments and seeking creative solutions.

Flexible, adaptable to change, and able to multi task in a fast-paced diverse environment.

Fluency in English and Italian, knowledge of other languages represent a plus although not mandatory.

#J-18808-Ljbffr