Product Owner On Aftersales Systems Torino

Product Owner On Aftersales Systems
Torino
Piemonte, Torino

Get AI-powered advice on this job and more exclusive features. Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. Job Overview: The technical services department covers activities such as repair methods, technical assistance, recall campaigns, or warranty processes. In this frame, several systems are provided to repairers so that they can perform the repair and service activity, from appointment booking to warranty claim submission. Part of these systems are front and others back office, some of them are mandatory (technical assistance, warranty tools) and others are alternatives to existing tools in the market or DMS (appointment manager, mobile reception). The interfaces between repairers' DMS and technical services systems enable smooth integration and enhance the user journey. Today, a same activity can be covered by different systems depending on regions and brands, but several convergence projects are in progress to converge into a single tool per activity. New Stellantis systems are built based on platform technology (ServiceNow, Adobe, etc. ). Product owners around these systems are key to grant expertise, support, and consistency. Technical services systems are used by 25, 000 repairers covering all Stellantis brands over 6 regions. Key Responsibilities: Manage several applications intended for the network of repairers. Provide expertise around applications within scope. Understand the interaction of applications integrated into a global ecosystem and interfaces between applications. Describe needs and write functional requirements consistent with business needs and/or the needs of cross-functional projects that rely on the product (these needs are described in the form of User Stories which feed the Product Backlog). Prioritize and arbitrate the product backlog to continually maximize its value. In the case of a program, coordinate with the Product Owners of the products or components with which it interacts. Define and revise the content of product releases in line with business needs and/or the needs of cross-functional projects that rely on its product. Make operational decisions on the product. Ensure the maximum quality of the product. Coordinate user acceptance testing (UAT) with business users and describe acceptance scenarios. Write and update user guides and support documentation that allows communication around developments. Participate in project rituals. Keep the product backlog active. Cooperate with the team in charge of RUN activity. Train and support. Contribute to analyzing user requests and processing tickets that require a high level of expertise. Validate access requests to the applications in scope. Define and follow KPIs. Verify that the business objectives are achieved via the product monitoring indicators and trigger necessary actions at the backlog level if necessary. Qualifications: Degree in Economics or Engineering. Proven experience in Aftersales Systems. Skills: Good level of English. Knowledge of after-sales processes and tools. Knowledge of BI tools (Google Analytics / PowerBI). Knowledge of digital project processes (Agile Method, Design wireframes, etc. ). Knowledge of network structure. Knowledge of ServiceNow. At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. Seniority Level Mid-Senior level Employment Type Full-time Job Function Marketing, Customer Service, and Sales Industries Motor Vehicle Manufacturing J-18808-Ljbffr