Product Owner Payment Cards Milano

Product Owner Payment Cards
Milano
Lombardia, Milano

The Product Owner (PO), working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of Cards and Payments landscape focusing on distinctive customer experience, profitability and effective cost management E2E.

PO is in charge to set priorities, manage internal and external stakeholders, solve impediments, help squad members in their day-to-day activities.

In addition, PO is accountable for manage and deliver internal reports and optimize performance, reduce any user cards product inefficiencies, identify and close relative gaps to help with user inflow and conversion.

The position requires excellent lead and communication skills, problem solving and data driven approach, an orientation to detail and process, ability to work and maintain composure under tight deadlines, advanced expertise in digital onboarding, as well as knowledge about usability/user experience principles and best practices.

This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

**Key Responsibilities**:

- Working in Agile teams: Contributes actively to all events of the sprints by asking, answering and challenging.

Acts as a moderator among the different departments.

Enhances the way of working structurally.

Ensures that strategic priorities are made.

- Continually assess the performance of the card products range, the regulatory landscape and external market trends and competitor developments to ensure the customer proposition as effective as possible

- Fully accountable for delivery of product revenue, profit and product-related customer satisfaction

- Own, define, document and agree, with key stakeholders, a product plan that identifies: the market landscape, product scope and performance, objectives and strategy, the customer experience.

- Create and own market requirements specifications and business cases for the product.

Market and competitor understanding and analysis.

- Helps the squad to analyze and define business process flows in order to draft functional documents based on analysis and collected requirements, supporting users in requirements definitions identifying impacted areas and processes and finally execute tests.

- Accountable for product lifecycle management.

This includes product performance management, product marketing and product innovation.

**Competencies**:

- Master's degree, postgraduate or equivalent background in Economics, Management Engineering and similars is desirable

- 5+ years work experience in Product Management/Project Management building in Payment Cards business development

- An understanding of the Payment Cards market is needed, including benchmark and competitors' overview

- Solid experience of working autonomously in a dynamic and collaborative environment, identifying new potential business opportunities and improvements

- Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation, papers, user stories and interact directly with top management and senior colleagues

- Creative problem solver - able to identify real obstacles and viable solutions

- Strong analytical capabilities and experience of monitoring and tracking financial performance and working data

- Ability to lead complex projects and working effectively across functions, while managing stakeholders and governance requirements

**Soft Skills**:

- Customer focus

- Problem analysis and judgement

- Professional expertise/market focus

- Vision

- Initiative

- Teamwork

**Duration**: Permanent

**Location**: Milan