Product Specialist Milano

Product Specialist
Milano
Lombardia, Milano

Company Description

We bring the power of Artificial Intelligence to the long-term care sector, so that each care home can do more and do it better.

We drive each care home to the future, offering technological solutions able to combine **care needs and management duties**.

Our goal is to amplify the resources of healthcare workers and managers, improving their daily work and ensuring each resident a new care model.

The future of care homes begins with an A.

With ANCELIA, our solution based on advanced Artificial Intelligence algorithms, we can automatically collect information on the conditions of each resident and analyze every useful data for the management control.

In this way:

- we **empower and improve the daily assistance activities**, extending the quality of care to a greater number of residents without additional effort,

- we take advantage of the hidden value of data, delivering analyses and reports that **optimize decision making and management process for each manager**, amplifying your available resources.

In doing so, **we guarantee the highest quality of care** by providing a new assistance care model, based on:

- personalized assistance,

- objective data,

- trasparency.

**Job Description**:

In this role, you will report directly** **to our Head of Operations & Business Development.

You will be supporting your manager, **ensuring that Ancelia's users see a solid return on investment and are continuously engaged across the development and release of new product features**.

You will ensure that the **R&D team is sourced and updated** with the latest and most pressing customer needs.

**What you will do

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On-boarding of new customers through task on-site (coordinate the project stakeholders, training, shadowing, etc) and remotely (project check, customer requests, etc);**:

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Coordinate cross-functional communication and processes to guide customers through their journey;**:

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Ensure customer satisfaction collecting and managing their requests through the different key users and stakeholders (carers, nurses, managers, );**:

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Oversee the management of the supply chain order to reduce production cost and inefficiencies;**:

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Monitor and report customer's feedback, supporting the after-sales and the R&D teams.

**Qualifications**:

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BSc/MSc in Biomedical Engineering or equivalent;**:

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1/2+ years' experience in a relevant role;**:

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Proficiency with the Microsoft Office Suite and work planning tools;**:

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High creativity and initiative when it comes to looking for information across different sources;**:

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Being a natural born communicator, with superb organizational skills and attention to detail;**:

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Fluency in verbal and written Italian.

**:

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Big Plus

- Previous experience in social care/healthcare;

- Test-field examples of you being proactive in your previous experience/s;

- Written and spoken proficiency in one or more of these languages: English, French, Spanish, German.

Additional Information

Benefits

- Getting in on the ground floor of an innovative mission-first, people-first company where you'll have the support to pursue your passions;

- Flexible work hours & smart working;

- Lunch tickets;

- Team building activities;

- Stock options.

If you think you have enough passion to help us, then get in touch!