Product Specialist Italy (Oncology Experience Required) Lazio

Product Specialist Italy (Oncology Experience Required)
Roma
Lazio, Lazio

The Product Specialist is responsible for the training of end-users and/or distributors for the use of IdyllaTM equipment and assays, as well as those of Biocartis' partners.

He/she provides timely high quality pre- after-sales support, while engaging with customers in technical and scientific discussions.

He/she provides efficient versatile customer support including remote as well as on-site trainings, demonstrations, installations, email and phone inquiries, application support, workflow analysis, planning and troubleshooting.

The Product Specialist supports the execution of global marketing sales actions in the designated Territory and proposes local marketing actions where needed. Accountabilities Conducts end-user trainings; Ensure that end-users in the region have access to application support as needed primarily through email and phone, occasionally by on-site visits; Handle customer complaints and inquiries by maintaining strong relationships with the different customer stakeholders; Analyse and recommend optional integration of Biocartis solutions into the laboratories'/hospitals' workflows; Workshops and Demonstrations; Assist in customer acceptance of systems delivered; Involvement in studies scientific communications; Instrument installations, upgrades and maintenance; Carry inquiries and forward to Customer Support in cases where he/she cannot solve them own his/her own; Participate in product launches in the region by providing training to distributors and end-users; Makes sure that feedback from distributors and/or end-users is shared with the Product Management team and other relevant internal stakeholders; Presence at local conferences. Profile requirements Master degree in a scientific orientation or equivalent through experience and/or training; Extensive knowledge of molecular biology is required; Experience in working within the diagnostics or medical device industry is preferred; 3-5 years of experience working in a similar role is preferred; Experience in working within the designated region is required; Knowledge of the diagnostic market, preferably molecular diagnostics and/or pathology is preferred; Customer centric mindset; Self-starter, Experience in working independently with little direct supervision; Excellent presentation skills; Documented experience with delivering technical training; Business oriented with good regional market knowledge; Outstanding problem solving and interpersonal skills; Broad understanding of workflow in pathology labs; Knowledge of: CE IVD regulations GDPR Experience with reimbursement systems and lobbying is a plus PC skills: Applied knowledge of MS Office (Excel, PowerPoint, Word, Outlook); Applied knowledge of CRM, preferably Salesforce; Languages: Excellent English communication skills, both verbal and written; Fluent in local language(s) of the respective region. Our offering We offer you an exciting job in a fast growing international and innovative environment where you can work with top entrepreneurs in the biotech industry.

You can be part of a very dynamic, young and growing team.

You will have freedom to shape your work and shape your job where you deem it necessary: we value your input.

Of course we offer you an appropriate compensation package and flexibility to manage your own agenda.