Product Specialist Italy (Oncology Experience Required) Lazio

Product Specialist Italy (Oncology Experience Required)
Roma
Lazio, Lazio

The Product Specialist is responsible for the training of end-users and/or distributors for the use of IdyllaTM equipment and assays, as well as those of Biocartis' partners. He/she provides timely high quality pre- & after-sales support, while engaging with customers in technical and scientific discussions. He/she provides efficient versatile customer support including remote as well as on-site trainings, demonstrations, installations, email and phone inquiries, application support, workflow analysis, planning and troubleshooting. The Product Specialist supports the execution of global marketing & sales actions in the designated Territory and proposes local marketing actions where needed.

AccountabilitiesConducts end-user trainings;Ensure that end-users in the region have access to application support as needed primarily through email and phone, occasionally by on-site visits;Handle customer complaints and inquiries by maintaining strong relationships with the different customer stakeholders;Analyse and recommend optional integration of Biocartis solutions into the laboratories'/hospitals' workflows;Workshops and Demonstrations;Assist in customer acceptance of systems delivered;Involvement in studies & scientific communications;Instrument installations, upgrades and maintenance;Carry inquiries and forward to Customer Support in cases where he/she cannot solve them own his/her own;Participate in product launches in the region by providing training to distributors and end-users;Makes sure that feedback from distributors and/or end-users is shared with the Product Management team and other relevant internal stakeholders;Presence at local conferences.

Profile requirementsMaster degree in a scientific orientation or equivalent through experience and/or training;Extensive knowledge of molecular biology is required;Experience in working within the diagnostics or medical device industry is preferred;3-5 years of experience working in a similar role is preferred;Experience in working within the designated region is required;Knowledge of the diagnostic market, preferably molecular diagnostics and/or pathology is preferred;Customer centric mindset;Self-starter, Experience in working independently with little direct supervision;Excellent presentation skills;Documented experience with delivering technical training;Business oriented with good regional market knowledge;Outstanding problem solving and interpersonal skills;Broad understanding of workflow in pathology labs;Knowledge of:CE IVD regulationsGDPRExperience with reimbursement systems and lobbying is a plusPC skills:Applied knowledge of MS Office (Excel, PowerPoint, Word, Outlook);Applied knowledge of CRM, preferably Salesforce;Languages:Excellent English communication skills, both verbal and written;Fluent in local language(s) of the respective region.

Our offeringWe offer you an exciting job in a fast growing international and innovative environment where you can work with top entrepreneurs in the biotech industry.

You can be part of a very dynamic, young and growing team.

You will have freedom to shape your work and shape your job where you deem it necessary: we value your input.

Of course we offer you an appropriate compensation package and flexibility to manage your own agenda.