Product Support Automation Engineer, Parma Parma

Product Support Automation Engineer, Parma
Parma
Emilia Romagna, Parma

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Product Support Automation Engineer, Parma Client: Sidel

Location: Parma

Job Category: -

EU work permit required: Yes

Job Reference: 8dd3a0dd48b6

Job Views: 3

Posted: 22. 01. 2025

Expiry Date: 08. 03. 2025

Job Description: Product Support Automation Engineer Contract Type: Permanent

Location: Parma

Your opportunity: Sidel is looking for a Product Support Automation Expert who will be focused on Paletizer/Depaletizer machines.

The resource will be part of the Regional Product Support Back Office Team based in Parma.

This role provides a great opportunity to work closely with Sidel's products and customers, focusing on both new equipment and the installed base (i. e. , improvements, evolutions, and support of service activities).

Issue resolution is a key part of the RPS mission.

Your Mission: The job primarily takes place in the office with some onsite missions.

In both situations, the resource has to:

Secure the operational follow-up and technical support (on the automation side) of all Pal & Depal products throughout the entire life of the machines.

Ensure that colleagues (mainly FSE, ISM, PM, CCM) in contact with the customer are well supported through email, tickets, telephone, and onsite missions.

Prepare and distribute appropriate documentation concerning the troubleshooting of automation issues to customers and FSE, and communicate with central product support about identified issues and Non-Conformities.

Execute automation RCA following the issue resolution process, supporting the consequent plan of recovery and corrective actions while interacting with other departments.

Your Profile: Master or Bachelor Degree, or equivalent.

Good spoken and written English; a good level of Italian/French is advantageous for local integration.

Mechanical skills on Pal/Depal are a plus.

Emergency management skills, with the ability to interact with other teams and manage problems dynamically with the right priority.

At least 5 years of technical assistance, field experience, or engineering in packaging equipment (automation side).

Electrical fundamentals (safety equipment, sensors, motion, servo drivers, inverters, etc. ).

Knowledge of PLC platforms (specific knowledge of Siemens S7 SCL-Graph-Awl, B&R, Rockwell Automation is a plus).

Knowledge of HMI (specific knowledge of ZenOn, Citec, and/or InTouch is a plus) and Motion platforms (specific knowledge of Danfoss, Schneider, B&R is a plus).

Application of Root Cause Analysis methodology for issue resolution.

Good interpersonal skills, especially the ability to communicate with different target groups (technicians, customers, etc. ).

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