Product Support Specialist Lucca

Product Support Specialist
Lucca
Toscana, Lucca

Established in 1984 as Navionics®, Garmin® Italy Technologies produces electronic charts for the leisure boating market. We were born from a revolutionary idea: the world's first electronic chart display - the chartplotter.

Now we use localized services every day on our mobile devices and maybe even take them for granted.

Just think of how pioneering we were back then.

This is the spirit on which Navionics was founded — and was taken to the next level with the acquisition by Garmin in 2017.

Our cartography is available to boaters for use in GPS chartplotters, and within our app for Apple® and Android devices.

Our office is based in Massarosa, Tuscany, the perfect starting point for reaching nearby cities of art, beaches and mountains.

With over 19, 000 associates in 34 countries around the world, the Garmin® group brings GPS navigation and wearable technology to the automotive, aviation, marine, outdoor and fitness markets.

At Garmin®, we like to work hard and play hard.

It comes easy when you work on cool products with hard-working individuals who share the same passion.

We think every day is an opportunity to innovate and a chance to beat yesterday.

**Posizione**:

**Kind of contract**: Temp contract

If you have a dedication to detail and a knack for clear, concise communication, then we want to hear from you.

Do you speak English plus German and/or French?

Do you have an international mindset?

If the answer is yes, come and work with us!

**What you'll do**:

- Communicate and respond to product reviews

- Advise customer on company information

- Offer first level technical support of product, online technical services, hardware and devices

- Report customer related activities to internal departments

**Requisiti**:

**What you'll need**:

- Multilanguage skills: fluency in English and either German or French

- Clear written and verbal communication skills

- Computer skills and proficiency

- Aptitude for troubleshooting

- Time management and organizational skills

**Bonus points if if you have**:

- Experience in customer service

- Ability to handle difficult customers while maintaining professionalism

- Experience in an office setting and knowledge in office responsibilities and tasks

- Passion for marine related activities

**Altre informazioni**:

**Sede di lavoro **via Fondacci 269 in Massarosa (LU), Italy