Product Support Specialist Ro

Product Support Specialist
Ro
Emilia Romagna, Ro

PosizioneOur customers have questions; our Product Support Specialists have the answers.

While working in a relaxed environment (no dress code!

), they strive to respond to all inquires and requests regarding products, orders and returns.

Whether by phone, email or live chat, Product Support Specialists are often the friendly face our customers associate with the Navionics® and Garmin® brands.

And because they interact with our customers directly, they're among the first we ask to give input into improvements to our products, documentation and procedures.

If you have a dedication to detail and a knack for clear, concise communication, then we want to hear from you.

Do you speak English plus German and/or French?

Do you have an international mindset?

If the answer is yes, come and work with us!What you'll do• Resolve customer inquiries and issues via email, phone, online chat or social media• Communicate and respond to product reviews• Advise customers on company information• Help customers using our products and getting the most out of their features• Offer first level technical support of product, online technical services, hardware and devices• Report customer related activities to internal departmentsCaratteristiche del candidatoRequisiti tecnici e conoscenze informaticheWhat you'll need• Multilanguage skills: fluency in English and either German or French • Clear written and verbal communication skills• Computer skills and proficiency• Aptitude for troubleshooting• Time management and organizational skillsBonus points if you have:• Experience in customer service • Ability to handle difficult customers while maintaining professionalism• Experience in an office setting and knowledge in office responsibilities and tasks• Passion for marine related activitiesLingue straniereE' richiesta la conoscenza delle seguenti lingueInglese: ottimo (C2)Tedesco: buono (B2-C1)Francese: buono (B2-C1)Titoli preferenziali Bachelor's Degree in technical disciplineTitolo di studioLaurea (primo livello)Area disciplinarelinguisticoClasse di laureaLingue e culture moderne (L-11, 11)Tipo candidatoNeolaureato