Product Support Specialist / Customer Service Associate Lazio

Product Support Specialist / Customer Service Associate
Roma
Lazio, Lazio

Our customers have questions; our Product Support Specialists have the answers. While working in a relaxed environment (no dress code!

), they strive to respond to all inquires and requests regarding products, orders and returns.

Whether by phone, email or live chat, Product Support Specialists are often the friendly face our customers associate with the Navionics® and Garmin® brands.

And because they interact with our customers directly, they're among the first we ask to give input into improvements to our products, documentation and procedures. If you have a dedication to detail and a knack for clear, concise communication, then we want to hear from you. Do you speak English plus German?

Do you have an international mindset?

If the answer is yes, come and work with us!

What you'll do:

Resolve customer inquiries and issues via email, phone, online chat or social mediaCommunicate and respond to product reviewsAdvise customers on company informationHelp customers using our products and getting the most out of their featuresOffer first level technical support of product, online technical services, hardware and devicesReport customer related activities to internal departments

What you'll need:

Multilanguage skills: fluency in English and GermanClear written and verbal communication skillsComputer skills and proficiencyAptitude for troubleshootingTime management and organizational skills

Bonus points if you have:

Experience in customer serviceAbility to handle difficult customers while maintaining professionalismExperience in an office setting and knowledge in office responsibilities and tasksPassion for marine related activities

Our home

: you can find us in via Fondacci, 269, in Massarosa (LU), Italy

Kind of contract

: TEMP

Company:Garmin® Italy Technologies produces electronic charts for the leisure boating market.

Our mission is to delight our customer by producing market leading intuitive and innovative marine cartography content and features through the use of creativity, engineering excellence through market knowledge and efficient production procedures. Our cartography is available to boaters for use in GPS chartplotters, and within our app for Apple® and Android™ devices. It's not about the things we make.

It's about the things we make possible. Our office is based in Massarosa, Tuscany, the perfect starting point for reaching nearby cities of art, beaches and mountains. With over 20, 000 associates in 34 countries around the world, the Garmin® group brings GPS navigation and wearable technology to the automotive, aviation, marine, outdoor and fitness markets. At Garmin®, we like to work hard and play hard.

It comes easy when you work on cool products with hard-working individuals who share the same passion. We think every day is an opportunity to innovate and a chance to beat yesterday. See more at