Professional Services Consultant Milano

Professional Services Consultant
Milano
Lombardia, Milano

Optitex is a leader in 3D cloth simulation and works with major fashion companies around the world in adopting the use of 3D to change the fashion industry.

Optitex is leading the way in revolutionizing the fashion industry through the use of 3D virtual products, which will significantly impact key business areas in the fashion industry, including product development and sales & marketing.

We are looking for a** Professional Services Consultant** to join our global customer success team.

If you have a passion for 2D/3D software in the apparel industry, if you're a "people person, " by nature, have a hybrid of soft and hard skills to master technology and manage customer relationships - your place is with us!

**Responsibilities**:

- Assist with pre-sales activities of the Optitex solution including presentations to both small/medium and enterprise customers

- Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts etc

- Support post-sales activities including, but not limited to, customer onboarding, technical and consulting support, and overall account and relationship management

- Develop strong understanding of client's business needs and goals

- Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs

- Ensure that products and services are delivered to the client's satisfaction on time, within scope, and budget

- Assists in preparing presentations, RFI's, and RFP's, 3D content, etc

- Communicate the progress of customer implementations to internal and external stakeholders

- Conduct periodic quality control testing to ensure that the solutions are meeting the Optitex quality standards

- Actively seeks and tracks customer feedback on Optitex solutions and services

- Represent the voice of the customer in product, service, and workflow design

- Achieve and maintain a comprehensive understanding of the full line of software and services provided by Optitex

- Help customers meet their goals by effectively utilizing Optitex products and services to their full potential

- Responsible for achieving the highest level of customer satisfaction

Skills and Requirements:

- Minimum 2-3 year work experience in fashion design, with ample knowledge of pattern making and grading

- Experience with 2D/3D pattern software (Gerber, Lectra, etc.

)

- Excellent communicator and team player

- Ability to prioritize tasks and meet deadlines

- Organizational skills

- Detail oriented

- Work remotely with possible travel

- English and Italian speaking is a must, any additional language is a plus

Location: Milan, option to work from home part of the time