Professional Services Engineer Emea (Based In Milan, Italy) Milano

Professional Services Engineer Emea (Based In Milan, Italy)
Milano
Lombardia, Milano

Professional Services Engineer EMEA (Based in Milan, Italy)

Professional Services (PS) Engineers operate as the leading technical force of the Regional Field Support Organization, responsible for low-level design, deployment, and advanced technical consulting of the entire Radware solutions portfolio. PS Engineers work in front of customers, leading Radware solution implementation and support on customer premises (on-premises or remotely).

PS Engineers cooperate with Pre-sales, Sales, Product Management, R&D, and Global support teams inside Radware to implement solutions according to customer requirements and needs.

In this role, the PS Engineer will work from home and visit customers on-site.

Responsibilities:

Coordination of technical solutions with Pre-Sale Engineers

Deep understanding of customer requirements and customizations

Creation of solutions with detailed technical design and documentation – SoW, LLD, ATP

Solution implementation according to agreed schedule and timelines

Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)

Conduct technical workshops and consulting with customers and partners

Establish and maintain strong working relationships with key internal and customer personnel to work effectively

Requirements:

At least 3 years of industry-relevant integration work experience (Networking and Security)

Customer orientation and on-site support experience

Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancing

Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec

Hands-on experience with Cisco, Juniper, and virtualization products (VMware, KVM)

Good knowledge of the Linux environment and script writing skills in at least one of the following: Bash, Perl, Python

Strong analytical and troubleshooting abilities - complex problems debugging and resolution

Communication and interpersonal skills – written and verbal

The role requires frequent traveling locally and abroad

Fluent English communication – written and verbal

Willingness to travel up to 50%

Advantages:

Familiarity with Radware products (preferred), or other Application Delivery products/solutions

Familiarity with DoS attack mitigation solutions

Multi-language ability (English fluency is a must-have and French fluency is a strong advantage)

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