Professional Services Specialist Lazio

Professional Services Specialist
Roma
Lazio, Lazio

EUR 70. 000 - 90. 000

7 giorni fa

Our customer journey extends beyond purchasing our products and services; it's complemented by the support given to them to ensure they can continually and consistently deliver services to their customers.

Provide expert guidance and support to enhance business operations and client satisfaction from the presale of a service up to the beginning of a standardized service execution.

Key Responsibilities

Pilots installation and support

Customer Laboratories setup

New Product Introduction (NPI) customer's User Acceptance Test (UAT) support

Recurring (Change Request/ Bug Fixing) customer's UAT support

Local installation for various parties (certifications, etc. )

Training / train the trainer and relevant documentation

Manage and maintain hardware materials used for training

Customer education / support / system configurations (that doesn't require development)

Trade shows setup

Network Operation Center (NOC) & Security Operations Center (SOC) for central applications setup, provide support to customer to monitor and proactively check on customer central applications

NOC & SOC sites set up and monitoring (Network and Security Operation Center) using internal or external tools to manage and guarantee complete overview and control

Product Localization (Master data, translation, images), manage and create specific customers customization on standard Invenco products to build customer satisfaction

Position Relationships

Internal relationships

The Professional Services Specialist will interact mainly with Engineering, Quality Assurance department, Program Management, and with the Customer Support.

External relationships

The Professional Services Specialist will interact with customers, 3rd party suppliers, and other Gilbarco Veeder-Root/ Invenco by GVR entities.

Knowledge, Skills and Experience

Agile in IT - Win OS

. NET - SQL knowledge (not mandatory but preferred)

Petrol Station environment knowledge

Language: Good skills in spoken and written English. Spanish and Italian a plus.

Ready to change and adapt to work in different situations and environments

Good problem-solving attitude

Able to prioritize and multitask effectively and work to tight deadlines.

Flexibility in work Schedule

Ability to demonstrate excellent contact handling skills, demonstrating empathy, support coupled with active listening skills

Available to travel

Determined to comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country)

Determined to comply with the Vontier Code of Conduct.

#J-18808-Ljbffr