Professional Services Specialist
Our customer journey extends beyond purchasing our products and services; it's complemented by the support given to them to ensure they can continually and consistently deliver services to their customers.
Provide expert guidance and support to enhance business operations and client satisfaction from the presale of a service up to the beginning of a standardized service execution.
Key Responsibilities
Pilots installation and support
Customer Laboratories setup
New Product Introduction (NPI) customer's User Acceptance Test (UAT) support
Recurring (Change Request/ Bug Fixing) customer's UAT support
Local installation for various parties (certifications, etc. )
Training / train the trainer and relevant documentation
Manage and maintain hardware materials used for training
Customer education / support / system configurations (that doesn't require development)
Trade shows setup
Network Operation Center (NOC) & Security Operations Center (SOC) for central applications setup, provide support to customer to monitor and proactively check on customer central applications
NOC & SOC sites set up and monitoring (Network and Security Operation Center) using internal or external tools to manage and guarantee complete overview and control
Product Localization (Master data, translation, images), manage and create specific customers customization on standard Invenco products to build customer satisfaction
Position Relationships
Internal relationships
The Professional Services Specialist will interact mainly with Engineering, Quality Assurance department, Program Management, and with the Customer Support.
External relationships
The Professional Services Specialist will interact with customers, 3rd party suppliers, and other Gilbarco Veeder-Root/ Invenco by GVR entities.
Knowledge, Skills and Experience
Agile in IT - Win OS
. NET - SQL knowledge (not mandatory but preferred)
Petrol Station environment knowledge
Language: Good skills in spoken and written English. Spanish and Italian a plus.
Ready to change and adapt to work in different situations and environments
Good problem-solving attitude
Able to prioritize and multitask effectively and work to tight deadlines.
Flexibility in work Schedule
Ability to demonstrate excellent contact handling skills, demonstrating empathy, support coupled with active listening skills
Available to travel
Determined to comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country)
Determined to comply with the Vontier Code of Conduct.
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