Program Manager Milano

Program Manager
Milano
Lombardia, Milano

We are looking for UK citizens living in Italy who would like to work in the UK during the summer.

This is due to the fact that a large number of our summer school students and clients are Italian, and understanding of the culture is of the utmost importance.

Please note that as well as the requirements listed below, you **must** have the right to work in the UK, as our operating locations are all UK universities.

**Overview

This is a hands-on, front-facing role where problem-solving and organisational skills must be sharp.

Programme Managers are responsible for the overall smooth-running of the centre.

Their main responsibilities are to ensure students and staff are safe and happy and to follow policies and procedures as requested by the Head Office.

An overview of the role follows:

- Oversee the centre management team to make sure that effective management takes place.

- Assist with the implementation of all parts of the programme.

- Uphold a professional working relationship with local staff, group leaders, students and venue staff.

- Carry out quality control, ensure customer satisfaction and provide feedback.

**We offer**:

BED & BOARD: Residential position.

Full bed and board

SCHEDULE: 6 days a week (1 full day off)

CONTRACT: Temporary, fixed term (2-9 weeks)

REMUNERATION: Depending on experience

PREPARATION: Comprehensive training provided before you travel.

Continued on-the-job support given

LINE MANAGER: Head office

**Your role & responsibilities

Depending on the size of your centre, some of these tasks may be delegated to a _Programme Assistant/other staff member_.

- Read and understand the PM Manual, Safeguarding Manual and Staff Handbook and be familiar with all roles and responsibilities before arrival at your centre.

- Ensure at all times that staff are mindful of their duty of care in the welfare and safety of students, and that rules are followed in this regard.

- Ensure that the organisation of the centre, the courses we offer, and welfare of staff and students are in compliance with British Council and English UK guidelines

- Be aware of everything that is happening in your centre.

- Daily check-in with your line manager

- Implement smooth and effective communication between the venue, your management team, Head Office, and where necessary, agents.

- Create and maintain clear lines of management and effective procedures - working alongside centre managers to achieve this.

- Promote a friendly but professional team atmosphere and motivate staff effectively.

- Focus on excellent service and customer satisfaction.

- Manage expenses at your centre (full training will be provided regarding finances).

- Attend mandatory training (usually online in May/June - to be confirmed).

**Profile**:

**Essential

- You are educated to degree level

- You have excellent spoken and written English

- You are an outgoing, friendly individual with effective communication skills

- You have previous management and leadership experience

- You are number literate

- Computer literate and competent with Google Workspace (Drive, Docs, Sheets, GMail etc)

- You have experience managing expenses

- You are a quick thinker and problem solver

- You love working with people from different countries, cultures and backgrounds

- You are not averse to public speaking

- You are enthusiastic and up for challenges

**Desirable

- You have previously done a similar role

- You have experience working with children

Contratto di lavoro: Tempo determinato

Durata contratto: 2-9 settimane

Requisito linguistico flessibile:

- Italiano non richiesto

Lingua:

- Inglese livello C1 o superiore (Obbligatorio)