Program Manager (Italian), International Product Milano

Program Manager (Italian), International Product
Milano
Lombardia, Milano

2+ years relevant experience in program

- Work experience in product or program management, product marketing or customer insights

Job summary

Native-level Italian proficiency is mandatory.

Key job responsibilities

- Customer Insights: You live and breathe customer insights, and are curious to explore the differences in how customers consume music.

You derive insights from customer feedback, usage data, and external research, and provide input to our product managers through ad-hoc analyses or weekly/monthly CX reporting.

- Issue Management: You manage numerous ad hoc requests concurrently, and prioritize and resolve internal and external customer experience gaps.

You simplify complex issues, provide customized reporting with the ability to understand and analyze data, and effectively communicate to product managers, internal and external stakeholders.

- Feature Launch Support: You are the local voice of the customer for new Amazon Music experiences.

You work closely with global QA to understand and verify the local CX.

You communicate findings in a precise and solution-oriented manner and are able to walk the fine line between speed and customer obsession.

- Editorial support: You work with editorial, content programming and label relations to enable a great product CX for our artist and marketing campaigns.

You consult on the desired experience, and define and execute creative solutions to delight our customers.

Stakeholder Management: You work with a broad set of key stakeholders including local and global product managers, customer service, quality assurance engineers, marketing, content programming and artist/label relations.

- Process Management: You partner closely with other Program Managers and team members on protocol/process development for existing and future mechanisms.

You continuously evaluate data collection tools and processes and offer solutions to ensure they are efficient, high quality and scalable.

- Demonstrated ability to coordinate projects across functional teams

- Ability to adapt to and work in a globally distributed team environment

- Experience in working on digital consumer products or subscription services

- Experience/interest in user experience and research