Program Manager Operations Protected Categories Milano

Program Manager Operations Protected Categories
Milano
Lombardia, Milano

Program Manager Operations - protected categories art. 68/99

Our fast-growing Technology startup sennder Italia is looking for Program Manager Operations to join our "Quality Innovation Technology Team".

The role is based out of the Milan office and will report to the Team Lead.

Do you want to help us shape the future of the logistics industry?

This job position is open to persons registered in the list of protected categories pursuant to Law 68/99.

We value humility and we're as interested in your character as we are in your talent.

Please apply, even if you feel you only meet part of our listed criteria.

Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

Just be yourself and maybe you'll bring something valuable to the role we didn't initially think of.

If you're passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we're looking for.

What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company's growth.

The Program Manager Operations is here to be part of sennder Italia's Program Management Team, which is focused on the improvement of our operational processes and their quality.

This role is based in our Milan office. .

sennder Italia, with its HQ located in the heart of Milan, is changing the way people think about logistics.

We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move loads across Europe.

We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies.

Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain.

sennder Italia is a Joint Venture company between sennder GmbH and Poste Italiane.

Our company matches the digital and innovative soul focus on technologies and digitalization of sennder GmbH with the expertise and know-how of the largest distribution network in Italy: Poste Italiane.

**IN THIS ROLE YOU WILL**:

- Deploy quality compliance standards through data and documents acquisition, verification and monitoring through Salesforce and other internal and external CRM tools;

- Collaborate with and support internal and external stakeholders on a daily basis, to, improve processes, automation and feedback implementation, and drive new initiatives to meet and exceed business requirements;

- Work cross-functionally with the senior quality managers and operations teams to ensure access to data and insights, managing deadlines in a timely and organized manner;

- Analyze data and reporting, create and execute various projects and keep stakeholders up to date; create reports, dashboards, and scripts/automations using Google Suite and Microsoft Office;

- Own key performance quality metrics and support in the creation of quarterly roadmaps that optimizes execution and quality standards;

- Document SOPs (Standard Operational Procedures) and take proactive steps to ensure that best practices are shared across all departments, and effectively communicate through presentations and workshops.

**PREFERABLY YOU ARE**:

- Skilled in data management;

- Highly analytical;

- Good at communicating and presenting;

- A fast learner; ;

- An advanced computer user ((MS Office: Excel, Access, Powerpoint and G Suite, CRM - Salesforce - and other databases);

- Fluent in Italian, with a very good English level;

- Graduated either in Engineering Management, Statistics, Mathematics or Economics;

- Knowledgeable about operations and supply chain management fundamentals (logistics, forecasting, planning, optimization), either gained through work experience or through academic education (graduate degree).

**WHAT YOU CAN EXPECT**:

- A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities.

- An international team of 800+ people with 65+ nationalities spread across 7 country offices with English as our company language.

- A quarterly feedback and review process for personal development.

We also use "Objectives and Key Results" for company goals.

- A structured promotion process, providing everyone with fair and transparent career growth.

- Learning and development opportunities on the job and through conversations with your manager.

- Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.

- When in office: unlimited snacks, drinks, and fruits.

- Compliance with COVID-19 restrictions when required with remote int